Getting an IT Help Desk Job For Dummies

Learn to:

Explore careers in the IT Help Desk field and establish the path you want to follow Create a winning resume and cover letter and prepare for the interview Plan for post–education certifications and training to make yourself more marketable

Explore the Help Desk career! Use this handy reference to find the right Help Desk job, learn to ace the interview, and get advice on how to prepare for the real Help Desk job experience

The Help Desk is the heart of most IT operations and the launch pad for many IT careers. But to gain an edge in this extremely popular market, you need a roadmap. That′s what this book offers! It helps you identify your goal, the paths to get you there, the education you′ll need, how to stand out in a pile of resumes, and how to ace the interview.

See what you′re getting into tour a typical Help Desk day and see where Help Desk jobs can lead Advance by degrees see what type of education will benefit your career and why you should pursue certifications Nourish your inner nerd explore online resources, forums, tools, and ways to develop your skills Find the right fit look at different jobs to see whether you′d prefer independent consulting, working with employees, or remote assistance work Nurture your brand learn how to showcase your skills via Twitter, LinkedIn, blogging, and other social media Tackle that resume discover what recruiters are looking for, how to package it, and how to craft the cover letter Master the interview find out what to say (and not say) and how to follow up

Open the book and find:

Three career paths to the Help Desk Interesting stats about IT jobs What hiring managers are looking for Tips for expanding your options Different positions within a company Why good skills are not enough What belongs on your pre–interview checklist The top ten things Help Desk people DON′T do

Tyler Regas is a 20–year veteran of the technology trenches and has worked as both employee and manager in all of the job positions discussed in this book. He is also a professional blogger and freelance technical writer.