Management Information Systems

Our unique pedagogical structure delivers a thorough, hands–on examination of our local region s business ecosystem in accessible, jargon–free style. Special features include a recurring case focusing on Malakai and Abbie, recent business graduates running a small Sydney venue, The Nook . Students will achieve deep understanding of MIS concepts by following the pair s progress as they overhaul the technological infrastructure and online presence of their business. Our resource also offers frequent opportunities to practise the Excel and Access applications relevant to the modern workplace.

As we move globally to a knowledge economy, students using Management Information Systems, First Australasian edition will be empowered to enact industry best practice through extensive practical exercises to encourage creative thinking and problem solving.

Preface x

About the authors xii

Applications at a glance xiv

How to use this resource xvi

Digital self–study resources xxi

CHAPTER 1 Introduction to information systems 1

CHAPTER 2 Organisational strategy, competitive advantage and information systems 37

CHAPTER 3 Data and knowledge management 71

CHAPTER 4 Telecommunications and networking 111

CHAPTER 5 Business intelligence 153

CHAPTER 6 Ethics and privacy 181

CHAPTER 7 Information security 205

CHAPTER 8 Social computing 249

CHAPTER 9 E–business and e–commerce 295

CHAPTER 10 Wireless, mobile computing and mobile commerce 333

CHAPTER 11 Information systems within the organisation 375

CHAPTER 12 Extending the organisation to customers 401

CHAPTER 13 Extending the organisation along the supply chain 429

CHAPTER 14 Acquiring information systems and applications 453

Acknowledgements 489

Endnotes 491

Index 495