Mastering Microsoft Lync Server 2013

Configure and Manage Lync for Your Enterprise Want to simplify the implementation of Unified Communications (UC) across your company? You can, with Microsoft Lync Server 2013 and this practical, point-by-point guide. The book covers everything you need to know to get Lync up and running smoothly, from installation, security, and maintenance to setting up in the cloud, on mobile devices, and on site. You'll learn how to deploy hybrid solutions, configure enterprise Voice, integrate with Exchange and SharePoint—and ultimately enjoy all the benefits that effective UC with Lync has to offer. Coverage includes: Mastering Lync fundamentals such as administration and troubleshooting tools, planning, and installation Applying best practices for deployment and security Using the Lync Management Shell Configuring Lync for mobile devices Coordinating video chats, web conferences, VoIP, IM, and social media Getting started with Voice and extending Voice functionality Deploying hybrid cloud/onsite configurations with Lync Online and Hybrid Voice Deploying and configuring Persistent Chat Integrating with Exchange, SharePoint®, and third parties Plan, Install, Configure, and Troubleshoot Microsoft Lync Server 2013 Migrate Painlessly from OCS R2 or Earlier Versions of Lync Understand Lync Online Hybrid Voice and How to Deploy It Deploy Lync with High Availability Master Persistent Chat for Local or Global Work Groups Learn from Real-World Examples of Established Lync Deployments

Introduction  xix Part I • Fundamentals       1 Chapter 1 • What’s in Lync?     3 Chapter 2 • Standards and Protocols    37 Chapter 3 • Security 67 Chapter 4 • Clients     105 Part 2 • Getting Lync Up and Running  141 Chapter 5 • Planning Your Deployment    143 Chapter 6 • Installation      189 Chapter 7 • Migration and Upgrades  255 Part 3 • Administration   299 Chapter 8 • Introduction to PowerShell, the Lync Management and Regular Expressions 301 Chapter 9 • Role–Based Access Control 341 Chapter 10 • User Administration 367 Chapter 11 • Archiving and Monitoring 403 Chapter 12 • Troubleshooting  441 Part 4 • Voice 471 Chapter 13 • Getting Started with Voice 473 Chapter 14 • Call Admission Control  507 Chapter 15 • E911 and Location Information Services  545 Chapter 16 • Extended Voice Functionality565 Part 5 • Integration  613 Chapter 17 • Exchange and SharePoint  615 Chapter 18 • Hybrid Deployments 681 Chapter 19 • Th ird–Party Integration   703 Part 6 • Mobile Devices 743 Chapter 20 • Mobility 745 Appendix A • The Bottom Line  799 Chapter 1: What’s in Lync?    799 Chapter 2: Standards and Protocols 800 Chapter 3: Security  801 Chapter 4: Clients   802 Chapter 5: Planning Your Deployment 803 Chapter 6: Installation 803 Chapter 7: Migration and Upgrades  806 Chapter 8: Introduction to PowerShell, the Lync Management Shell, and Regular Expressions    807 Chapter 9: Role–Based Access Control      809 Chapter 10: User Administration 812 Chapter 11: Archiving and Monitoring  814 Chapter 12: Troubleshooting   815 Chapter 13: Getting Started with Voice  816 Chapter 14: Call Admission Control  817 Chapter 15: E911 and Location Information Services  818 Chapter 16: Extended Voice Functionality  819 Chapter 17: Exchange and SharePoint 820 Chapter 18: Hybrid Deployment  822 Chapter 19: Third–Party Integration  823 Chapter 20: Mobility  826 Chapter 21: Telephony Devices 827 Appendix B • Adoption   829 Understanding the Power of UC  829 The Promise   829 The Pitfalls        830 Introducing Lync to Your Business      831 Piloting Lync 832 Training Your Users    834 Appendix C • Using Persistent Chat Effectively 839 Introduction to Persistent Chat   839 Examples of Role–Based Solutions for Persistent Chat   840 Project Managers  840 Lawyers 842 Consultants 843 Examples of Industry–Based Solutions for Persistent Chat 844 Banking  844 Software Company      845 Operations for Multinational Enterprise (MNE)845 Better “Unification” of Data       847 What Is MindLink?   847 Index 851

Keith Hanna, Microsoft Certified Master at Microsoft Office Communications Server (OCS), is a Service Delivery Specialist at Microsoft U.K. focused on partner-led support offerings for Lync. He has been working with OCS and Lync since before they were launched, helping to design and deploy some of the largest worldwide installations in use today. He also helps develop content for the Microsoft Lync Ignite training series and has contributed to the Lync Resource Kit. Nathan Winters is a Technical Solution Professional at Microsoft U.K. He has worked with some of the U.K.'s largest companies. He is a four-time MVP for Exchange Server, a speaker at events in both the U.S. and the U.K., and a published writer in leading industry resources such as Windows IT Pro and the MSExchange.org website. He is also the author of Microsoft Exchange Server 2013: Design, Deploy and Deliver.