Usable Usability: Simple Steps for Making Stuff Better

I stopped reading because I was tempted to steal stuff for mynext book!"
Steve Krug, author of Don′t Make Me Think

If you′re serious about creating great user experiences, this isa must–read book! Eric′s insights on usability are reinforced withdelightful examples and are presented with a business–smartperspective that few others can match."
Richard Dalton, Senior Manager, Experience Strategy& Measurement, The Vanguard Group

"I just want it to work!"

That′s what "usability" means to the user. It′s about whether aproduct or service does what the user wants andexpects it to do. And that′s what makes people want ornot want what you have to sell. This book is packed withsuggestions, steps, and guidelines to help you create products andservices that do what users want. Many of them are unbelievablysimple. They just work.

How to create usable stuff

Have clear goals for what you want to accomplish Use the checklists in each chapter to help you spot potentialproblems Learn what makes users happy or not happy Discover three keys to responsiveness Put logical reasoning to work for you Improve profitability by improving usability

I Ease of Use.

1 Functional.

2 Responsiveness.

3 Ergonomics.

4 Convenient.

5 Foolproof.

II Elegance and Clarity.

6 Visible.

7 Understandable.

8 Logical.

9 Consistent.

10 Predictable.

11 Next Steps.

Bibliography.

Index.

Eric Reiss has been meddling with service– and product–design projects for longer than he cares to remember. Today, he is CEO of The FatDUX Group, an international user–experience design company headquartered in Copenhagen, Denmark. Eric has also lectured on design principles at the Bauhaus University in Weimar, is a former Professor of Usability and Design at the IE Business School in Madrid, and serves on the advisory boards of several universities and institutes in both Europe and the United States. His Web Dogma, a design philosophy that transcends both fashion and technology, has been adopted by thousands of developers and companies around the world. You can follow Eric Reiss on Twitter: @elreiss