Usability Testing for Survey Research

Usability Testing for Survey Research provides researchers with a guide to the tools necessary to evaluate, test, and modify surveys in an iterative method during the survey pretesting process. It includes examples that apply usability to any type of survey during any stage of development, along with tactics on how to tailor usability testing to meet budget and scheduling constraints.

The book's authors distill their experience to provide tips on how usability testing can be applied to paper surveys, mixed-mode surveys, interviewer-administered tools, and additional products.

Readers will gain an understanding of usability and usability testing and why it is needed for survey research, along with guidance on how to design and conduct usability tests, analyze and report findings, ideas for how to tailor usability testing to meet budget and schedule constraints, and new knowledge on how to apply usability testing to other survey-related products, such as project websites and interviewer administered tools.

Explains how to design and conduct usability tests and analyze and report the findingsIncludes examples on how to conduct usability testing on any type of survey, from a simple three-question survey on a mobile device, to a complex, multi-page establishment surveyPresents real-world examples from leading usability and survey professionals, including a diverse collection of case studies and considerations for using and combining other methodsDiscusses the facilities, materials, and software needed for usability testing, including in-lab testing, remote testing, and eye tracking

1. Usability and Usability Testing 2. Respondent–Survey Interaction 3. Adding Usability Testing to the Survey Process 4. Planning for Usability Testing 5. Developing the Usability Testing Protocol 6. Think Aloud and Verbal-Probing Techniques 7. Conducting Usability Sessions 8. Analyzing and Reporting Results