Communication Skills for Department Chairs

Developed from the author′s background in communication, from chairing a department, and from extensive experience conducting workshops for department chairs, this book presents the communication strategies needed for the specific responsibilities and duties of the position.
Each chapter first describes communication strategies that are useful in handling an administrative task and then uses real–life case studies to demonstrate their application in typical situations, offering prescriptive guidelines for immediate use.

Spis treści:
About the Author.
Foreword.
Introduction.
Preface.
Author’s Introduction.
Index of Cases by Higher Education Issues and Administrative Tasks.
Part One: Cultivating the Department Culture.
1. Structuring the Department Mission.
2. Enhancing the Department Climate.
3. Defining the Department Ethics.
Part Two: Working with Faculty.
4. Conducting Performance Counseling.
5. Managing Conflict.
6. Implementing Change.
Part Three: Interfacing with External Publics.
7. Working with the Dean.
8. Building Alliances.
9. Promoting the Department.
References.
Index.

Nota biograficzna:
MARY LOU HIGGERSON brings to this text 20 years of experience that spans every administrative level of multicampus university system. Higgerson holds a PhD from the University of Kansas where she studied and conducted research in organizational communication. Combining her knowledge of communication literature and skills with her administrative experience, Higgerson has focused her writing, consulting, and training activities on the application of communication and management theory utilizing video vignettes and case studies. Since 1990, Higgerson has taught on a variety of topics for the American Council on Education in seminars offered through the Department Leadership Program. Cur rently a professor of speech communication at Southern Illinois University at Carbondale, Higgerson teaches courses in organizational communication and the university as an organizational culture. Higgerson has coproduced training videos on communication strategies relevant for higher education administrators and has written articles that have appeared in such publications as The Chronicle of Higher Education, Journal of College and University Personnel Association, Continuing Higher Education review, and The Department Chair. She coauthored a book titled Complexities of Higher Education Administration: Case Studies and Issues, which is designed for formal classroom use, workshops and seminars, and self–directed professional development.

Okładka tylna:
Developed from the author′s background in communication, from chairing a department, and from extensive experience conducting workshops for department chairs, this book presents the communication strategies needed for the specific responsibilities and duties of the position.
Each chapter first describes communication strategies that are useful in handling an administrative task and then uses real–life case studies to demonstrate their application in typical situations, offering prescriptive guidelines for immediate use.