TQ Manager: A Practical Guide for Managing in a Total Quality Organization

A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas."The down–to–earth guide on transforming companies to total quality management! TQManager offers practical hands–on advice and an invaluable self–assessment tool for every manager who must lead the change to total quality."––Bill Wiggenhorn, president, Motorola University

Spis treści:
Part One: What You Need to Know About TQM
1. Understanding the Concept
2. Recognizing the Challenges
Part Two: Mastering the Five Key Competencies of TQManagement
3. One: Developing Relationships of Openness and Trust
4. Building Collaboration and Teamwork
5. Three: Managing by Fact
6. Four: Supporting Results Through Recognition and Rewards
7. Five: Creating a Learning and Continuously Improving Organization
Part Three: Sharpening Your TQManagement Skills
8. Getting and Using Feedback About Yourself
9. Resources for TQManagers
Appendixes: A. Glossary of TQM Terms and Tools B. TQM Experts and Publications You Should Know About

Nota biograficzna:
WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation′s Office Document Systems and was instrumental in the firm′s transition to TQM.

Okładka tylna:
A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their under standing of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas."The down–to–earth guide on transforming companies to total quality management! TQManager offers practical hands–on advice and an invaluable self–assessment tool for every manager who must lead the change to total quality."––Bill Wiggenhorn, president, Motorola University