The Race Without a Finish Line: Americas Quest for Total Quality

"An excellent primer on the most important subject for American business in the 1990′s––training its people."––James Flannigan, business columnist, Los Angeles TimesBased on interviews and site visits with twelve Baldrige National Quality Award–winning companies as well as with two winners of the President′s Quality and Productivity Award. This complete guide for implementing total quality management (TQM) in all organizations offers lessons learned by leading TQM companies to help managers and executives assess an organization′s readiness for TQM and prepare for the cultural revolution required to truly embrace quality.

"An excellent primer on the most important subject for American business in the 1900′s––training its people." ––James Flannigan, Business columnist, Los Angeles Times