Groups That Work (and Those That Dont): Creating Conditions for Effective Teamwork

A range of expert contributors explores the design and leadership of groups, providing detailed descriptions of twenty–seven diverse work groups—including task forces, top management groups, production teams, and customer service teams—to offer insights into what factors affect group productivity, and what leaders and group members can do to improve work group effectiveness.

Spis treści:
Introduction: Work Teams in Organizations: An Orienting Frameword.
TOP MANAGEMENT GROUPS: SETTING ORGANIZATIONAL DIRECTIONS.
Fairfield Coordinating Group (R. Eisenstat).
Corporate Restructuring Team (S. Cohen).
Hilltop Hospital Top Management Group (S. Cohen).
Summary: Top Management Groups (R. Eisenstat & S. Cohen).
TASK FORCES: ACCOMPLISHING ONE–SHOT PROJECTS.
The Students (C. Gersick).
The Bankers (C. Gersick).
Credit Analysis Team (M. Davis–Sacks).
Summary: Task Forces (C. Gersick & M. Davis–Sacks).
PROFESSIONAL SUPPORT TEAMS: PROVIDING EXPERT ASSISTANCE.
The Tracking Team (M. Davis–Sacks).
Fairfield Systems Group (R. Eisenstat).
Airline Maintenance Group (D. Denison).
Summary: Professional Support Groups (M. Davis–Sacks, et al.).
PERFORMING GROUPS: PLAYING TO AUDIENCES.
Detroit STring Quartet (T. Butterworth).
Children′s Theatre Company (S. Friedman).
University Athletic Teams (W. Kahn).
New Haven Nighthawks (J. Wood).
Summary: Performing Groups (T. Butterworth, et al.).
HUMAN SERVICE TEAMS: TAKING CARE OF PEOPLE.
Operating Room Nurses (D. Denison & R. Sutton).
Midwest Federal Correctional Institution (A. Perkins & D. Abramis).
Mental Health Treatment Teams (R. Shaw).
Summary: Human Service Teams (A. Perkins, et al.).
CUSTOMER SERVICE TEAMS: SELLING PRODUCTS AND SERVICES.
Beer Sales and Delivery Teams (R. Saavedra).
Flight Attendant Teams (S. Cohen & D. Denison).
Summary: Customer Servi ce Teams (R. Saavedra, et al.).
PRODUCTION TEAMS: TURNING OUT THE PRODUCT.
Compressor Team Start–Up (R. Eisenstat).
Airline Cockpit Crew (R. Ginnett).
Semiconductor Manufacturing Team (D. Abramis).
28. Summary: Production Teams Conclusion: Creating More Effective Work Groups in Organizations (J. Hackman).

Nota biograficzna:
J. RICHARD HACKMAN is Cahners–Rabb Professor of Social and Organizational Psychology at Harvard University. He received his Ph.D. in social psychology from the University of Illinois in 1966, and taught at Yale University until 1986. He is coauthor of several books, including Work Redesign (1980).

Okładka tylna:
A range of expert contributors explores the design and leadership of groups, providing detailed descriptions of twenty–seven diverse work groups—including task forces, top management groups, production teams, and customer service teams—to offer insights into what factors affect group productivity, and what leaders and group members can do to improve work group effectiveness.