User Involvement in Health Care

Service improvement – implying more effective, more efficient and safer delivery of services – is a highly topical subject in health care, with difficult goals to achieve.  Even more difficult is engaging patients, or users, in the process, yet this is increasingly becoming a requirement in health care organisations. This book provides practical advice on ways that users can be involved in the process of improving healthcare in the context of the 21st century health economy by diversity, complexity, fast changing needs, expectations and opportunities for delivering and receiving care. Including information on implementing the theory into an understandable context by dividing the topic into 3 distinct areas of healthcare: kidney disease, stroke and sexual health – that between them provide multiple challenges.

Spis treści:
SECTION ONE: INTRODUCTION.
1. User involvement – a story of our time (Trisha Greenhalgh, Charlotte Humphrey, Fran Woodard).
2. What is already known about involving users in service transformation? (Ceri Butler, Trisha Greenhalgh).
SECTION TWO: WAYS OF INVOLVING SERVICE USERS
3. Experience based co–design (Vikki Pierce, Paula Baraitser, Gaynor Smith, Trisha Greenhalgh).
4. Patients as teachers and mentors (Gaynor Smith, Jane Hughes, Trisha Greenhalgh).
5. Co–production of information (Jane Hughes, Gaynor Smith, Trisha Greenhalgh).
6. Involving users in leadership and governance (Fran Woodard, Lizzy Bovill).
SECTION THREE: SYNTHESIS
7. Inherent tensions in involving users (Trisha Greenhalgh, Fran Woodard, Charlotte Humphrey).
8. Where next for user involvement? (Trisha Greenhalgh, Fran Woodard, Charlotte Humphrey).

Nota biograficzna:
Charlotte Humphrey (Professor of Health Care Evaluation, King’s College London)
Jane Hughes (Research Fellow, King’s College London)
Trish Green halgh (Professor of Primary Care, University College London)
Fran Woodard (Director, Guy’s and St Thomas’ Charity Modernisation Initiative)