Mistreatment in the Workplace: Prevention and Resolution for Managers and Organizations

This book integrates findings from the empirical literature with the practice literature to identify practical, evidence–based recommendations to prevent and address systemic workplace mistreatment. It discusses the recursive effects of mistreatment in organizations and how individual and organizational well–being can be enhanced by implementing policies and procedures that address the full impact of mistreatment in organizations. In addition, this book will focus on evidence–based recommendations for how organizations can create a civil workforce, thereby preventing further workplace mistreatment.

Spis treści:
Preface.
1: Introduction.
2: Identifying Mistreatment.
3: Workplace Scanning for Potential, Nascent, and Existent Mistreatment Issues.
4: Preventing Mistreatment through Workplace Practices.
5: Getting Started on Designing Effective Dispute Resolution Systems.
6: Dispute Resolution System Options.
7: Contemporary Best Practices: State–of–the–Art Dispute Resolution Systems.
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8: Evaluating, Modifying and Learning from Dispute Resolution Systems.
9: Repairing or Addressing Disputants’ Relationship.
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10: Mistreatment Prevention and Resolution – The Big Picture.
Further Reading & References.
Endnotes

Nota biograficzna:
Julie B. Olson–Buchanan is a Professor and Department Chair in the Department of Management in the Craig School of Business, California State University, Fresno. Her research on mistreatment in the workplace has appeared in such journals as the Journal of Applied Psychology, Academy of Management Review, and Academy of Management Journal. Dr Olson–Buchanan has provided consultation and training on preventing and resolving mistreatment in the workplace to several private and public organizations.
Wendy R. Boswell is an Associate Professor and Mays Research Fellow in the Department of Management, Mays Business School, Texas A&M University. Dr Boswell′s research on workplace conflict has appeared in such journals as Academy of Management Journal, Academy of Management Review, and Journal of Applied Psychology. She also serves as the Director of the Center for Human Resource Management, working with companies on issues related to employee work attitudes, recruitment, and retention.

Okładka tylna:
This book integrates findings from the empirical literature with the practice literature to identify practical, evidence–based recommendations to prevent and address systemic workplace mistreatment. It discusses the recursive effects of mistreatment in organizations and how individual and organizational well–being can be enhanced by implementing policies and procedures that address the full impact of mistreatment in organizations. In addition, this book will focus on evidence–based recommendations for how organizations can create a civil workforce, thereby preventing further workplace mistreatment.