Business Skills All–in–One For Dummies

Master the business skills you need to survive and thrive in today′s more competitive workplace – in no time!

Bringing together the insights and expertise of an all–star team of business professionals, Business Skills All–in–One For Dummies is the quick, easy way to get a handle on the commercial, interpersonal and management skills you need to succeed. You′ll find simple techniques for improving every facet of your work performance – from presenting, project management, negotiating and sales, to accounting, budgeting, time management and team building.

Improve the ′soft′ skills – fine–tune your communication skills, give powerful presentations, use body language effectively and master the gentle art of persuasion

Nail down the ′hard′ skills – learn the basics of accounting and budgeting, selling, negotiating and other key commercial skills

Boost performance and productivity – learn techniques for time management, project management, staying motivated, beating stress, controlling meetings and more

Manage for excellence – quickly master critical management skills, such as staff recruitment, team building, ethical decision making and coaching

Get them to follow your lead – discover the secrets of great leadership and learn how to motivate and inspire your people, even through the toughest of times

Open the book and find:

Guidance on team building and project management

How to communicate effectively

Advice on giving perfect presentations

How to negotiate and sell like a pro

Useful information on business accounting and budgeting

Tips on dealing with stress

How to coach others

Pointers on becoming an effective leader

Great suggestions for increasing productivity and performance

4 BOOKS IN???1

Communicating Effectively

Building Your Commercial Acumen

Managing and Leading Others

Increasing Productivity and Performance

Book I: Communicating Effectively 5

Chapter 1: Creating Rapport 7

Chapter 2: Seeing, Hearing, and Feeling Your Way to Better Communication 21

Chapter 3: Pushing the Communication Buttons 35

Chapter 4: Exploring Body Language 47

Chapter 5: Demonstrating Confi dence in the Workplace 67

Chapter 6: Asking the Right Questions and Listening with Intent 87

Chapter 7: Gearing Your Approach to Your Audience: Understanding Different Decision–Making Styles 103

Chapter 8: Getting Ready to Make a Presentation 127

Chapter 9: Using Great Visual Aids in Your Presentations 137

Chapter 10: Negotiating Powerfully from the Outset 153

Book II: Building Your Commercial Acumen 167

Chapter 1: Get the Right People on Board: Making the Million–Pound Decision 169

Chapter 2: Feeling Confident with Accounting and Budgeting 185

Chapter 3: Harnessing the Power of Technology 211

Chapter 4: The Seven–Step Selling Cycle 221

Chapter 5: Easing Into Change 231

Chapter 6: Dealing with Risk and Uncertainty in Key Projects 251

Book III: Managing and Leading Others 271

Chapter 1: Working Together in Teams and Groups 273

Chapter 2: Tapping into Passion and Purpose 285

Chapter 3: Tuning into Values 301

Chapter 4: Managing Emotional States 311

Chapter 5: Strengthening Relationships in Tough Times 323

Chapter 6: Dealing with Ethics and Office Politics 339

Chapter 7: Coaching through Confl ict 359

Chapter 8: Becoming an Engaging Leader 371

Book IV: Increasing Productivity and Performance 391

Chapter 1: Leading People to Peak Performance 393

Chapter 2: Making Goals Come Alive 407

Chapter 3: Being an Expert at Performance Appraisal and Management 421

Chapter 4: Project Management: The Key to Achieving Results 437

Chapter 5: Looking at Staff Resources on Projects 449

Chapter 6: Finding Your Motivation 471

Chapter 7: Relax, it′s Only Work! Stress in the Workplace 481

Chapter 8: Getting Things Done with the Help of Others 501

Chapter 9: Perfecting the Art of Delegation 521

Chapter 10: Organising Your Time and Your Tasks 529

Chapter 11: Making the Most of Meetings 551

Chapter 12: Dealing with Your Emails 559

Index 567

Kate Burton runs a successful international coaching practice working with clients such as Hewlett–Packard, Microsoft and KPMG. Kate is co–author of the bestselling Neuro–Linguistic Programming For Dummies, Neuro–Linguistic Programming Workbook For Dummies and Building Self–Confidence For Dummies.