Build It: The Rebel Playbook for World–Class Employee Engagement

The old way of treating people at work has failed. Only 30% of employees are engaged in their jobs and, in this fast–paced world, that′s just not enough.

The world′s most successful companies have been quietly doing things differently for nearly two decades. Over that time, they′ve generated stock market returns of twice the norm and they′ve had half the employee turnover of their peers. Their staff innovate more, deliver better customer service and beat the competition. These companies outperform and disrupt their markets.

They break the rules of traditional HR. They rebel against the status quo. Build it has found the rebels and the rulebreakers, and shares their best secrets for engaging their people.

"Every company in the world is trying to disrupt itself before it is disrupted by newcomers. Everyone knows why, but most struggle with how. Here is a book bursting with great examples, concrete actions, real success. It′ll give you ideas, debates, great arguments and, most of all, hope."
MARGARET HEFFERNAN, CEO AND AUTHOR OF WILLFUL BLINDNESS

"Your all–things–necessary guide to employee engagement. You′ll learn what engagement really means, why it′s so essential, and how to instill it in your workforce. Packed with some terrific case studies, Build it will help you transform your workplace."
DANIEL H.PINK, NEW YORK TIMES BESTSELLING AUTHOR OF DRIVE AND WHEN

"Practical, thoughtful, logical advice and examples for building a high–performance culture. This is a terrific playbook by and for fellow rebels all over the world!"
PATTY MCCORD, FORMER CHIEF TALENT OFFICER AT NETFLIX AND AUTHOR OF POWERFUL

Free tools, resources and additional case studies at: www.rebelplaybook.com

Alphabetical List of Plays ix

1 Understanding Employee Engagement 1

2 Introducing the Engagement Bridge 11

3 Open & Honest Communication 19

4 Purpose, Mission & Values 41

5 Leadership 69

6 Management 85

7 Job Design 109

8 Learning 129

9 Recognition 149

10 Pay & Benefits 173

11 Workspace 203

12 Wellbeing 219

13 Building it 241

Acknowledgments 249

Index 253 

Award–winning, serial entrepreneur Glenn Elliott tells the 10–year story of Reward Gateway its growth from startup to $500m category leader in employee engagement technology. He charts the pitfalls and learnings that came from challenging the status quo and changing how companies think about their people, their cultures and the bottom line. He explains the Engagement Bridge , a 10–part model for building a highly engaged, durable and profitable connection between your organization and your people.

Debra Corey brings 30 years of experience in HR, with senior–level roles at Fortune 500 companies like Gap, Honeywell and Merlin Entertainments. She shares insight and practical tools from companies as diverse as Southwest Airlines, American Express, Atlassian, LinkedIn, McDonald′s and Estée Lauder. With her trademark practical and engaging style, she shares ideas for companies big and small, young and old, each of them invaluable for anyone wanting to kickstart their own employee engagement "rebelution"!