Lean Six Sigma For Leaders: A practical guide for leaders to transform the way they run their organization

EVOLVE ANY ORGANISATION WITH THE NEW HYBRID APPROACH TO CONTINUOUS IMPROVEMENT

Lean Six Sigma For Leaders is the no–frills, jargon–free road map to efficiently evolving any organisation to a higher state of performance. How? By implementing a state–of–the–art framework for continuous improvement.

The benefits of combining specific Lean and Six Sigma principles into a more potent and widely adaptable system are being demonstrated at hundreds of organisations of all sizes, across a variety of industries. Inside, the leaders guiding their teams in an enhanced operating system share their experiences and practical advice for turning strategy into action, including:

What a high performing Lean Six Sigma culture looks like day to day Best practices for structuring and practising Lean Six Sigma How to adopt this game–changing approach with minimal disruption

Specifically designed for the busy executive, this to–the–point resource avoids unnecessary depth of coverage into specific tools in favour of providing comprehensive coverage on establishing and maintaining a complete Lean Six Sigma strategy.

Get the answers you need to drive the change you want from Lean Six Sigma For Leaders.

Foreword ix

Preface xi

Acknowledgements xv

Part I Using Lean Six Sigma to Solve Business Problems 1

Chapter 1 Introduction 3

Chapter 2 Business Problem Solving 13

Chapter 3 Measure for Leaders 33

Chapter 4 Analyse for Leaders 47

Chapter 5 Improve for Leaders 63

Chapter 6 Control for Leaders 75

Part II Using Lean Six Sigma Principles 85

Chapter 7 Leading a Process Based Organisation 87

Chapter 8 Delivering Everyday Operational Excellence 103

Chapter 9 Winning Hearts and Minds 117

Chapter 10 Integrating with Agile 125

Chapter 11 Turning Strategy into Action 137

Chapter 12 Creating a System for Innovation and Design 149

Chapter 13 Lean Six Sigma and Agile Digital Transformation 155

Part III Involving Everyone in Lean Six Sigma 163

Chapter 14 Learning and Development The HR Perspective 165

Chapter 15 The Employee s Perspective 175

Chapter 16 The Manager s Perspective 189

Chapter 17 The Practitioner s Perspective 197

Part IV Stories and Case Studies from Leaders 215

Kevin Barrett, SVP, European Manufacturing, CooperVision 218

Leading Change at Ricoh UK Limited Mike Baddeley 229

Personal Leadership Perspective Derek Kennedy, Forensic Science, Northern Ireland 234

Personal Leadership Perspective Mini Case Study Sky UK and Aegon 242

Personal Leadership Perspective Mini Case Study Barclays 251

Personal Leadership Perspective Mini Case Study The UK Government, Central Government Department 255

Personal Leadership Perspective Mini Case Study UK Government, Homes and Communities Agency 258

Personal Leadership Perspective Mini Case Study Exclusive 5 Star Hotel Group 266

Personal Leadership Perspective Mini Case Study: Vanderlande 270

Final Thoughts and aWarning! 277

Starting the Lean Six Sigma Engine 280

Index 283

MARTIN BRENIG–JONES is Man–aging Director of Catalyst Consulting, Europe′s leading Lean and Lean Six Sigma consulting and training company. An industry expert with more than two decades of experience, he has high–level expertise in process management and the EFQM excellence model.

During his career, he was head of quality at British Telecom, where he elevated several large BT divisions to award–winning levels. He has held several senior management roles at other organisations in communications systems, software and systems development.

A practising Lean Six Sigma trainer and coach with clients all over Europe, Russia and the United States, Martin is Co–Author of the popular Lean Six Sigma for Dummies.

JO DOWDALL began her career in Continuous Improvement in the year 2000 and has been a keen practitioner, coach, trainer and advocate ever since. Before joining Catalyst Consulting, Jo was a Quality Manager, a Black Belt, a Business Excellence assessor and trainer, and an implementer of ISO management systems.

Jo has worked internationally within a broad range of sectors to deliver training and facilitate improvement. These include the public sector and government departments, utilities, telecoms, retailers and manufacturers.