The Truth About Employee Engagement: A Fable About Addressing the Three Root Causes of Job Misery

PRAISE FOR THE TRUTH ABOUT EMPLOYEE ENGAGEMENT

"This is a page–turner that unravels the mystery of job satisfaction for any manager. Whether you manage six or sixty thousand people, it is essential reading."
Trevor Fetter, president and CEO, Tenet Healthcare Corporation

"In a sea of generic books on employee engagement and empowerment, Lencioni throws us a life preserver. His book is a masterful tale which I highly recommend to leaders and anyone else trying to build more personal satisfaction in their work."
Kevin D. Wilde, vice president, chief learning officer, General Mills, Inc.

"Lencioni provides a powerful message to all who lead people, one that will produce exceptional loyalty and results. This simple book can make a huge difference."
Robert W. Savage, chief operating officer, Taco Bell Corporation

"I love this clever and insightful book! It will remind any manager, at any level, why they became a manager in the first place."
Greg Cross, senior vice president, Hilton Hotels Corporation

"Don′t let the simplicity of his message fool you. Lencioni provides powerful, practical real–world solutions for improving results by putting people first. I found many new ideas for self–improvement that I can′t wait to try!"
Jeff Lamb, vice president, people and leadership development, Southwest Airlines

Introduction vii

The Fable

Shock 3

Part One: The Manager 5

Part Two: Retirement 21

Part Three: The Experiment 59

Part Four: Going Live 167

The Model

The Miserable Job 217

The Cost of Misery 219

The Three Signs 221

The Benefits and Obstacles of

Managing for Job Fulfillment 224

Exploring and Addressing the

Causes of Job Misery 229

Case Studies 239

Taking Action 250

The Ministry of Management 253

Acknowledgments 255

About the Author 259

PATRICK M. LENCIONI is founder and president of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives in organizations ranging from Fortune 500s and high–tech start–ups to universities and nonprofits. He is the author of ten nationally recognized books, including the New York Times best–seller The Five Dysfunctions of a Team.

To learn more about Patrick Lencioni and his other products and services including his newsletter and free resources please visit www.tablegroup.com.