Unfairly Labeled: How Your Workplace Can Benefit From Ditching Generational Stereotypes

Praise for UNFAIRLY LABELED

"Generational thinking is fatally flawed and has fed the leadership development and coaching industry for far too long. In this fascinating book, Jessica Kriegel dispels the myths and mindless catchall stereotyping of people in the workplace. It′s a must read for anyone tired of playing the generational differences game and serious about developing leaders and creating a culture of collaboration."
Dr. Salvatore Falletta, Program Director, Human Resource Development, Drexel University

"Well written an interesting read that I would recommend to any manager."
Jenny Dearborn, Chief Learning Officer at SAP

A Blueprint For Managing People Not Generations

Unfairly Labeled tackles the topic of intergenerational dynamics head on by rejecting the concept of viewing employees through a generational lens.

What many management consulting firms advise as sound wisdom is actually unfair generalization, and this groundbreaking guide to an enlightened level of management strips away the preconceptions associated with millennials, as well as generation Xers and baby boomers, through illustrative case studies, the latest authoritative research, and firsthand experience of the author co–creating a training program that produced a return on investment of 795 percent by ignoring generational stereotypes. There is an abundance of published generational research that misleads many business leaders into believing stereotypes are true, and the thorough examination inside names the most believed ones and dispels every generalization with quantifiable evidence along with insights into our own behavior that makes categorizing people, or anything, comfortable. In fact, generational stereotyping is happening all over the world, and this widely relevant resource illustrates how other country′s labels and definitions further complicate the issue in a global marketplace.

Blow away the stereotypes clouding your judgement with Unfairly Labeled.

Preface

The Problem with Labeling Generations

Part Two: Toolkit for Managers

Part Three: Overcoming Generational Labels

Introduction: Taking Issue with Generational Issues

Generation Exercise

Perception is Reality

How Labels Divide

PART ONE

Chapter One: Why We Stereotype

The Brain Makes Categories

Predictions into Convictions

The Ladder of Inference

In–Group, Out–Group Dynamics

Chapter Two: Age versus Generation

Age Discrimination

Age Versus Generation

Hiding Age Discrimination Behind Generation Labels

Summary

Chapter Three: American Labels in a Global World

Generation Stereotypes in Other Cultures

Summary

Chapter Four: When Are the Labels Useful?

When a Label is Useful:  Marketing

The Better Way

Summary

PART TWO

Chapter Five: Employee Engagement

The Stereotype

Origins of the Stereotype

The Truth about Motivating Millennials

Overcoming the Stereotypes

Summary

Chapter Six: Performance Management

The Stereotype

The Truth about Managing Millennial Performance

Overcoming the Stereotypes

Summary

Chapter Seven: Collaborative Teamwork

The Stereotype

The Error in Stereotypes

Overcoming the Stereotypes

Summary

Chapter Eight: Recruiting

The Stereotype

The Origin of the Stereotype

Overcoming the Stereotypes

Summary

Chapter Nine: Technology

The Stereotypes

The Origins of the Stereotype

Overcoming the Stereotypes

Summary

PART THREE

Chapter Ten: Roadmap to Changing Your Organization s Culture

Be a Maven

Six Steps to Change

Summary

Chapter Eleven: Case Study #1

Background

The Request

Needs Assessment

Survey Results

Results

Focus Groups

Training Programs

Return on Investment Analysis

Conclusion

Chapter Eleven: Case Study #2

Background

The Request

Needs Assessment:  Survey

Learning Style Differences by Generation

Learning Activity Preferences by Generation

Optimizing the Learning Environment

Practical Implications

Resources: Case Study #2 Details

References

Biography

JESSICA KRIEGEL is an organization and talent development consultant at Oracle. Her expertise is in strategic planning, talent management, leadership development, and intergenerational understanding. She consults on the topic of intergenerational understanding and talent management. She lives in Sacramento, CA.