Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty

Praise for Employee Engagement

"Brad Federman challenges traditional views of employee engagement by taking a systemic view of aligning people to profits. Any business leader or performance consultant will benefit from his practical applications and fresh new thinking."
Holly Huntley, global chief learning officer, CSC (Computer Sciences Corporation)

"I can speak first hand to the benefits of this book when the author talks about a roadmap for creating profits, optimizing performance, and increasing loyalty. After working with Brad in two companies that I managed, I used these techniques with significant results in both organizations."
James Rose, chairman and CEO, Mosaic Sales Solutions

"If you think you know everything it takes to attain associate/employee engagement, put yourself to the test. This book provides a holistic approach to engagement that will create the competitive edge required to succeed in this economy."
Sharon S. Bilgischer, senior manager, logistics global talent, curriculum and documentation, Wal–Mart Stores, Inc.

"Brad′s expertise is evident as he offers compelling insights into the most critical element for any successful organization. There are no silver bullets in building a great business but you won′t be looking for one if you take Brad′s advice and use the tools he′s laid out in this must read."
Patrick W. Lawler, CEO, Youth Villages, Inc.

"Inspiring! This is a must read for current and future leaders who are passionate about innovating cultures and driving top performance in all types of economic conditions. Federman′s dashboard analogy simplifies the complexity of leadership and employee engagement by providing practical and attainable solutions."
Eileen Benwitt, executive vice president, human resources, Horizon Media

Foreword vii

Preface ix

Acknowledgments xi

Introduction xiii

Section One: Engagement Foundations 1

1. The Case for Employee Engagement: Connections Versus Transactions 3

2. It′s Not Just the Manager, Stupid! 29

3. Measure Twice, Cut Once 53

4. Thanks for the Gift 65

5. It Boils Down to Two Things 79

Section Two: Engagement Applications 103

6. They Lost the Game on Turnovers 105

7. Bring Them On 121

8. Engaging Leaders, Engaging Cultures 149

9. How Much Can You Bench? 165

10. What Is Your MPV? 187

11. Eye of the Customer 205

12. Reaping the Rewards 221

Notes 231

Index 236

About the Author 242

Brad Federman is the president of Performancepoint, LLC., a leading performance improvement company. Formerly he was executive vice president of Novations, a management training and consulting firm that focused on leadership, development, selection, and retention issues for Fortune 1000 companies. To learn more about Employee Egagement go to www.engagementleader.com.