Peter Druckers Five Most Important Questions: Enduring Wisdom for Todays Leaders

Features new Millennial Takeaways proving that Peter Drucker′s wisdom is a timeless and valuable tool among leaders across all generations.

"Drucker′s thought leadership can serve as a universal, collaborative platform for developing ideas and strategic plans within a multi generational team in any environment and sector. Just the act of reflecting on Drucker′s influential insights can promote the type of dialogue that will bring your team closer together and bridge the common communication gap between the different generations."
From the Introduction by Joan Snyder Kuhl

"The Five Questions provides guidance from a diverse group of leaders representing all sectors–an essential resource for today′s leaders in our global world."
THOMAS J. MORAN, President, Chairman and CEO, Mutual of America Life Insurance Co.

"Drucker′s wisdom remains as relevant as ever, and it is an invaluable inspiration for driving organizational excellence the right way: always in service to the mission and customers of the enterprise."
ROGER W. FERGUSON, President and CEO, TIAA–CREF

"Just in time for a world that so desperately needs to serve! Indispensable questions any organization or start–up must ask if determined to serve and be part of the future."
ALAN MULALLY, Google Board of Directors, former President and CEO, Ford Motor Company

"Peter Drucker′s insights remain a fresh–as–ever source of inspiration for leaders from any sector. The contributors to this volume have pushed his game–changing ideas even further, mining thoughtful answers to some of the most pressing twenty–first–century leadership questions. This is a hugely valuable contribution to management thought leadership."
NANCY L. ZIMPHER, Chancellor, The State University of New York

Introduction Joan Snyder Kuhl xiii

About Peter F. Drucker xix

WHY SELF–ASSESSMENT? 1
Peter F. Drucker

QUESTION 1 WHAT IS OUR MISSION? 7
Peter F. Drucker with Jim Collins, Kelly Goldsmith, Marshall Goldsmith, and Michael Radparvar

QUESTION 2 WHO IS OUR CUSTOMER? 19
Peter F. Drucker with Philip Kotler, Raghu Krishnamoorthy, and Luke Owings

QUESTION 3 WHAT DOES THE CUSTOMER VALUE? 35
Peter F. Drucker with Jim Kouzes, Kass Lazerow, Mike Lazerow, and Nadira Hira

QUESTION 4 WHAT ARE OUR RESULTS? 47
Peter F. Drucker with Judith Rodin, Bernard Banks, and Adam Braun

QUESTION 5 WHAT IS OUR PLAN? 61
Peter F. Drucker with V. Kasturi Rangan, Juana Bordas, and Caroline Ghosn

TRANSFORMATIONAL LEADERSHIP 81
Frances Hesselbein with Lauren Maillian Bias

THE SELF–ASSESSMENT PROCESS 89
Peter F. Drucker

SUGGESTED QUESTIONS TO EXPLORE 91

Notes 101

Definition of Terms 105

Additional Resources 107

About the Contributors 109

About the Frances Hesselbein Leadership Institute 117

Acknowledgments 120

The late PETER F. DRUCKER (1909–2005), known worldwide as the "Father of Modern Management," was a professor, management consultant, and writer. Drucker directly influenced a huge number of leaders from a wide range of organizations across all sectors of society. Among them: General Electric, IBM, Intel, Procter & Gamble, Girl Scouts of the USA, The Salvation Army, Red Cross, United Farm Workers, and several presidential administrations.

FRANCES HESSELBEIN, a Presidential Medal of Freedom recipient, is the president and CEO of the Frances Hesselbein Leadership Institute (formerly the Leader to Leader Institute) and editor–in–chief of the award–winning quarterly journal, Leader to Leader, as well as co–editor of 27 books translated into 29 languages.

JOAN SNYDER KUHL, founder of Why Millennials Matter, is an international speaker, leadership trainer, and consultant specializing in global talent development and generational engagement strategies.