Change Your Space, Change Your Culture: How Engaging Workspaces Lead to Transformation and Growth

A NEW VISION OF THE PRODUCTIVE AND INNOVATIVE WORKSPACE “ ‘We’re leaving behind a complicated world that operated like a machine, to a much more complex world that operates more like an ecosystem,’ he states, in a nutshell,the big idea behind workplaces that work in a hyperconnected world.” —Susan S. Szenasy, Publisher/Editor–in–Chief at Metropolis Magazine “This is a fascinating exploration of the multiple ways our work environments are hindering or helping us get things done. Rex Miller has done a remarkable job of chronicling the significant changes afoot in our culture and their impact on consciousness—a terrific treaty on the power that form has on function.” —David Allen, author of Getting Things Done “This book is an excellent treatise on a topic that has been long underserved. Every CEO should be personally involved in the design of the work environment, and this is the book to read if you want to understand why that’s important, what you should care about and how to proceed.” —Dave Gray, author of The Connected Company “ Change Your Space, Change Your Culture will transform the way you think about workspace. An insipid workspace is worse than a lost opportunity; it is a lodestone in a world where companies must innovate to survive. This book offers actionable insights and real world examples to demonstrate how and why your workspace is critical for forming, shaping, and retaining the sort of team and culture required for success. I found it so compelling that I’m planning to incorporate the book into my Building Innovation Teams and Cultures MBA course at Kellogg.” —Joe Dwyer, Partner at Founder Equity and Digital Intent; teaches Innovation at Northwestern University Kellogg School of Management

Foreword David Radcliffe ix Foreword Mark Layman xi Foreword Matthew R. Haworth xiii Introduction The From/To Formula xv PART I WHY THE WORKPLACE STOPPED WORKING 1 Chapter 1 Are You Ready to Sail the North Atlantic? 3 Chapter 2 The $1 Trillion Black Hole 13 Chapter 3 Something Wicked This Way Comes 29 PART II WHAT YOU MUST KNOW ABOUT THE WORKPLACE THAT’S COMING 59 Chapter 4 What Every Leader Needs to Know about the Future 61 Chapter 5 What Every Executive Needs to Know about Millennials 85 Chapter 6 Changing Design from PUSH to PULL 103 PART III A NEW VIEW OF SPACE AND CULTURE 115 Chapter 7 Using Space to Shape Culture 117 Chapter 8 Social and Engaging Design 131 PART IV CHANGE YOUR SPACE—TRANSFORM YOUR CULTURE 145 Chapter 9 The Untapped Potential of the Workplace 147 Chapter 10 They Did It, You Can Too 157 Chapter 11 Break Out of Insanity 191 Epilogue The Case4Space Approach 205 Appendix A Case4Space Core Team 221 Appendix B Image Recap of Key Events and Summit Sketch Notes 227 Notes 237 Bibliography 247 Acknowledgments 259 Index 263

REX MILLER, the principal and thought leader for mindSHIFT, is widely recognized in the science of workplace innovation. He is winner of the 2009 CoreNet Global Innovator of the Year award. Rex helped create the mindSHIFT consortium of top executives from America’s largest construction and architecture companies and their unprecedented investigation into how the workplace can create—or undermine—culture shift. They discovered that space, engagement, and culture shift go hand in hand. But until Change Your Space, Change Your Culture , the space–culture connection has been a well–kept secret of major innovators like Google, Cummins Inc., and W.L. Gore. This book reveals how they do it. MABEL CASEY has led Global Marketing and Innovation for Haworth, Inc. since 2006. She and her team are focused on driving Haworth toward deeper alignment with customer needs and exploring how business leaders can utilize their spaces to support the people, culture, and outcomes of their organization. Mabel has more than a decade of executive–level experience in the contract furnishings industry. Haworth improves workplaces with award–winning furniture, interior architecture, and technology solutions to support collaboration, innovation, and culture transformations. Research and design drive a deep understanding of agile workplace needs and are at the center of the company’s strategy. MARK KONCHAR is the Chief of Enterprise Development for Balfour Beatty Construction and leads the company’s national Capability Center team. This team supports the company with research and development, learning, technology improvement, energy performance, public–private partnerships, federal contracting and legislation, strategic marketing and client advocacy. Balfour Beatty Construction is an innovation leader, sits in the top three of US General Contractors and is part of Balfour Beatty, a global investment and infrastructure firm based in London.