The Handbook of Mobile Market Research: Tools and Techniques for Market Researchers

The pioneering book on the use of mobile technology in market research 'Wow – Ray Poynter and the team have done it again! Without a doubt, mobile has changed the relationship between brands and customers and this is changing how market and social research will need to be conducted and delivered. The Handbook of Mobile Market Research is both timely and an invaluable resource for marketers and researchers of all ages and experiences. A practical guide that does not get bogged down in technology speak, but focuses more on how to get things done and addresses the tough but important topics such as ethics, incentives and the challenges of "in the moment". It will become an essential reference guide with practical tips and tricks for success (my favorite tip is "don't collect more data than can be analyzed with the resources available!").' —Peter Harris, EVP & Managing Director, Vision Critical Asia Pacific 'Poynter, Williams, and York have created an incomparable primer; truly the first of its kind, for the use of mobile technologies in the practice of market research. The Handbook of Mobile Market Research provides a deep-dive into mobile as an emerging marketing measurement and data collection platform, while also providing a holistic view of current and future opportunities for marketers as mobile and cross platform research methods continue to evolve.' —Kristin Luck, President and CMO, Decipher 'In this book Ray, Sue, and Navin lift the lid on mobile marketing research to comprehensively reveal how the various components work and fit together. This is an essential read for any researcher contemplating or already undertaking mobile data collection.' —Guy Rolfe, Head Mobile Practice, Global Operations, Kantar

Foreword ix Introduction xi PART 1 Mobile Market Research 1 1 Overview of Mobile Market Research 3 2 Mobile Research in Action 16 3 The Technology of Mobile Market Research 32 PART 2 Qualitative and Quantitative Research 53 4 Mobile Qualitative Research 55 5 Mobile Forums and Online Focus Groups 70 6 Mobile Diaries and Ethnography 83 7 Mobile Quantitative Research 103 8 Designing and Conducting Mobile Surveys 120 PART 3 The Methods and Applications of Mobile Market Research 147 9 mCAPI –Mobile Computer Aided Personal Interviewing 149 10 mCATI – Mobile Telephone Interviewing 160 11 Mixed–Mode Research 171 12 Utilizing Passive Data 180 13 Panels, Lists, and Communities 192 14 International Mobile Research 206 PART 4 Researching the Mobile Ecosystem, Ethics, and the Future 223 15 Researching the Mobile Ecosystem 225 16 Ethics, Laws, and Guidelines 237 17 Research–on–Research 246 18 The Evolving Picture 252 Glossary 271 References 279 About the Authors 283 A Note of Thanks 285 Index 000

Ray Poynter has spent the last 35 years at the forefront of market research, technology and innovation. He is the creator of NewMR, author of The Handbook of Online and Social Media Research , Director of Vision Critical's knowledge sharing centre, and Managing Director of The Future Place. He is in frequent demand as a workshop leader, conference speaker, session facilitator, writer of articles, trainer, and consultant. Ray feels his mission is to help people, have fun, keep learning, and ideally make some money along the way. Navin Williams has lived and worked in diverse markets like China, Africa and India, where he has had the opportunity to be part of market research technological adoptions in developing environments. His quest to drive mobile adoption in market research led him to form MobileMeasure Consultancy Limited. A pioneer in mobile enabled market research, Navin has written a number of whitepapers and is a frequent speaker at industry conferences and educational campuses. An early voice on mobile market research, he is very excited by the current chorus of industry captains, industry bodies and researchers championing mobile. Sue York has a love of new research methods and is an advocate of methodological rigour and the need for research-on-research. Sue has a high profile within the global market research community, and has run workshops for bodies such as ESOMAR, AMSRS and the Singapore MRSS. She is joint editor and curator of the ESOMAR book Answers to Contemporary Market Research Questions . Sue is an active member of the market research online community and was a founder of NewMR.