Growing Pains: Building Sustainably Successful Organizations

THE CLASSIC RESOURCE AND PRACTICAL TOOLKIT FOR MANAGING ORGANIZATIONAL GROWTH!

"The overall purpose of this book is to help readers understand what it takes to continue to grow an organization successfully after a new venture or entrepreneurship has been established. Specifically, it provides a lens or framework and related tools to help people understand how to manage organizational growth successfully at different stages from a start–up to a dominant world–class company like a Starbucks."
From the Preface

"It was over twenty years ago that I first read Growing Pains and began using the tools and frameworks in my work as an organizational development professional. In Growing Pains, Drs. Flamholtz and Randle provide a step–by–step roadmap for developing any organization′s effectiveness. This book provides practical suggestions to address the evolving leadership challenges of organizational growth and every manager will benefit from having this as their go–to resource to help create a high performance company."
Bryan Lawton, PhD, Chief, Corporate Development, The Doctors Company

"In 50+ years of business experience, we found the most important ingredient to growing shareholder value is the employment of a well–defined management and strategic planning process. After trial and error, the process incorporated in Growing Pains proved our most efficient and effective management system sending performance in our family business to new heights, year in and year out. Try it, your stakeholders will love it, and it′s suitable for any business, regardless of size or shape."
Tim Carter, Retired CEO of Bell–Carter Foods, Inc.

"I have personally applied the concepts in this book to every nonprofit that I have worked with and managed the transition of each to their next level of growth. Hence, I am especially excited about this edition that includes a new chapter entitled ′Building Sustainably Successful Nonprofits′. I am a true believer that when you marry mission to the principles outlined in Growing Pains, it increases the capacity of nonprofits and their people to do better while doing good. As with all organizations, it is critical for nonprofits to perform at their peak and drive toward sustainable success that ultimately benefits society at large and Flamholtz and Randle′s Growing Pains provides the blueprint for doing exactly that."
Helen Han, Past President and CEO, National Association of Women Business Owners, Senior Strategist, LeadersUp

"Eric Flamholtz and Yvonne Randle have been instrumental in assisting us in our transition from an entrepreneurial to a professionally managed financial services firm. The framework which Eric has perfected over many years has allowed us to identify systemic challenges in the organization, develop a structure to address them and measure our progress. When I′m asked who I see to ensure my firm′s continued healthy development, I tell them that they have provided a practical guide in Growing Pains and I′m just following it!"
Scott Minerd, Chairman of Investments/Chief Investment Officer, Guggenheim Partners

Preface vii

Acknowledgments xiii

PART I A Framework for Developing Successful Organizations 1

CHAPTER 1 Transitions Required to Build Sustainably Successful Organizations® 5

CHAPTER 2 Building Sustainably Successful Organizations®: The Pyramid of Organizational Development 25

CHAPTER 3 Identifying and Surviving the First Four Stages of Organizational Growth 47

CHAPTER 4 Managing the Advanced Stages of Growth 71

CHAPTER 5 Recognizing Growing Pains and Assessing the Need for Change 93

PART II Mastering the Tools for Building Sustainably Successful Organizations® 113

CHAPTER 6 Strategic Planning 117

CHAPTER 7 Organizational Structure 159

CHAPTER 8 Organizational Control and Performance Management Systems 185

CHAPTER 9 Management and Leadership Development 215

CHAPTER 10 Corporate Culture Management 243

PART III Special Aspects of Organizational Transitions in Growing and Changing Enterprises 275

CHAPTER 11 Building Sustainably Successful Nonprofits 277

CHAPTER 12 The Challenge of Leadership Throughout the Organizational Life Cycle 305

CHAPTER 13 Building Sustainably Successful Organizations®: The Frameworks, Tools, and Methods in Action 331

About the Authors 363

Index 365

ERIC G. FLAMHOLTZ is president and cofounder of Management Systems Consulting Corporation. He teaches in various Executive Education programs at UCLA′s Anderson School of Management, where he is Professor Emeritus. He also teaches Executive Education programs for various universities in China.

YVONNE RANDLE is executive vice president and co–owner of Management Systems Consulting Corporation, where she has been a consultant since 1983. She also lectures at UCLA′s Anderson School of Management in various Executive Education programs.