The Responsive City: Engaging Communities Through Data–Smart Governance

PRAISE FOR THE RESPONSIVE CITY In these pages, Goldsmith and Crawford expertly chronicle the now–global movement to improve governance through technology. Chicago embraced that movement early to become the leader in effectively leveraging data to meet the demand for a more responsive city. Rahm Emanuel, Mayor of Chicago Steve Goldsmith and Susan Crawford offer a fascinating report from the frontier of innovation in government with the engaging stories of citizens working to replace the bureaucratic systems of the past with effective and accountable government for the twenty–first century. Newt Gingrich, former Speaker of the House of Representatives Focusing on outcomes for (and with) the public instead of compliance with rigid procedures is the hard work of local government in the twenty–first century. Goldsmith and Crawford show the way with real–world examples and an infectious optimism. This book matters to everyone who cares not just about city hall but about trust and faith in government in the modern era. Jennifer Pahlka, founder and executive director, Code for America; former U.S. Deputy Chief Technology Officer As citizens demand more responsive services and revenues continue to shrink, cities have no choice but to innovate. In his brilliant career as mayor of Indianapolis, Steve Goldsmith did just that. Today he is known as one of the leading experts in governance. The Responsive City breaks new ground and sets new standards for excellence in government. Ed Rendell, former Governor of Pennsylvania Government has a responsibility to be as effective as possible with each and every dollar it spends. The new technologies that this book so expertly brings to life are helping Indiana every day find breakthrough solutions to important public issues. Mike Pence, Governor of Indiana The Responsive City is a slam–dunk guide for mayors, policymakers, and anyone with a stake in the future of Americas cities. Goldsmith and Crawford demonstrate that data may well be the single greatest catalyst for change in urban governance since the dawn of the Progressive Era. Kevin Johnson, Mayor of Sacramento; President, United States Conference of Mayors

Introduction Chapter 1: The Return of Retail Governance Chapter 2: Citizen Organizing Chapter 3: The Digitally Enhanced Responsive City Chapter 4: The City as Platform Chapter 5: The Responsive Employee Chapter 6: Civil Servant Empowerment in New York City Chapter 7: Obstacles Conclusion Bibliography Acknowledgments About the Authors Index

Stephen Goldsmith is the Daniel Paul Professor of the Practice of Government and director of the Innovations in Government Program at Harvard Kennedy School of Government. He is a nationally recognized expert on government management, reform, and innovation. Goldsmith currently directs Data–Smart City Solutions, a project working to catalyze the use of data at the local government level by serving as a central resource for cities interested in this emerging field. Susan Crawford is the John A. Reilly Visiting Professor in Intellectual Property at Harvard Law School and co–director of Harvards Berkman Center. She is the author of Captive Audience: The Telecom Industry and Monopoly Power in the New Gilded Age and a contributor to Bloomberg View . She served as Special Assistant to the President for Science, Technology, and Innovation Policy and co–led the FCC transition team between the Bush and Obama administrations.