The Future of Work: Attract New Talent, Build Better Leaders, and Create a Competitive Organization

Praise for THE FUTURE OF WORK Morgans book offers a compelling look into the futurehow all of us will work, how many of us will lead, and how organizations themselves must transform in the face of these changes. Daniel H. Pink, NY Times bestselling author of Drive and To Sell is Human Jacob Morgan cracks the code on the biggest mystery in the workplace: what it takes to build and sustain a new generation of loyal, engaged and inspired colleagues. Its impossible to read this book and not see the great risks of the status quo. Bill McDermott, CEO, SAP To be future–ready, companies need to embrace a new type of culture that empowers employees to find innovative ways to drive impact. The Future of Work provides a helpful roadmap to engage the workforce of a new generation. Brad Smith, President and CEO, Intuit With markets shifting along social, economic and technological lines, organizations and leaders need new strategies to inspire and motivate their most valuable asset their people. The Future of Work provides valuable insights that will help organizations seize opportunities in this rapidly changing landscape, transforming a possible vulnerability into a competitive strength. John Veihmeyer, Global Chairman, KPMG In a truly global economy, with information available 24/7 and where the speed of everything is rapidly increasing .... Morgan does a great job of stimulating the reader to think how this will impact organizations, people and practices in the workplace. Jeff M. Fettig, Chairman CEO Whirlpool Corporation Morgan has written a book to help you understand how the world of work is changing, why its changing, and what you need to do about it. The Future of Work inspires you to rethink how employees work, how managers lead, and how organizations are structured. Gary Hamel, Founder, Management Lab In a connected world where behaviors are changing, organizations must rethink how work gets done. The Future of Work provides a structured framework and key principles to help organizations of today chart a path to success for tomorrow. Jean–Pascal Tricoire, CEO, Schneider Electric

Acknowledgments ix Introduction: Rethinking Chess and Work xi 1 The Five Trends Shaping the World of Work 1 2 The Cog: Today’s Employee 21 3 Seven Principles of the Future Employee 31 4 The Freelancer Economy 69 5 The Zookeeper: Today’s Manager 77 6 Ten Principles of the Future Manager 91 7 The Managerless Company 119 8 The Organization of Today 137 9 Fourteen Principles of the Future Organization 145 10 Technology as the Central Nervous System 193 11 The Six–Step Process for Adapting to the Future of Work: How to Become the Future Organization (and Stay That Way!) 203 12 Rethinking Work 213 Notes 217 The FOW Community (dedicated to the future of work and collaboration) 223 Index 225

Jacob Morgan is a futurist and globally recognized thought leader on the future of work and collaboration. He is the principal and co–founder of Chess Media Group, a management consulting and strategic advisory firm that focuses on the future of work and collaboration. Jacob has worked with companies such as Safeway, Sodexo, Siemens, Lowes Home Improvement, Franklin Templeton Investments, and many others. Jacob is frequently cited in media outlets such as the Wall Street Journal, USA Today, CNN, Fast Company, Inc Magazine, and others. He is the author of the best–selling, The Collaborative Organization, and has a column for Forbes. Jacob speaks at conferences and events around the world. To work with Jacob or inquire about speaking engagements you can email Jacob directly; Jacob@ChessMediaGroup.com or connect with Jacob on Twitter @JacobM. Learn more about Jacob by visiting TheFutureOrganization.com.