Revolutionize Learning & Development: Performance and Innovation Strategy for the Information Age

THE PATH TO THE FUTURE OF LEARNING IN ORGANIZATIONS Co–published and sponsored by ASTD, Revolutionize Learning Development examines the steps required to shift corporate learning onto a more meaningful trajectory. Taking a new approach means aligning more closely to how people really think, learn, and work. The shift to a focus on performance and innovation meets the challenges resulting from increasing change and a need for organizations to be more agile. Written by the author of three books on organizational learning and performance, this book leverages technology advantages within the context of larger LD objectives. It exposes the broken state of todays corporate training and outlines a path forward for broadening the scope of impact on organizational success through new technologies such as mLearning and social media. This is a spark, not the whole fire, Clark Quinn states in the opening pages of this manifesto on the future of the LD profession. I am grateful to Clark for his courage, insight, and willingness to write this important book and to challenge the profession to strive for the next level of impact it can achieve. Tony Bingham, President and CEO, ASTD Clark has written the book I have been waiting for. He succinctly explains why current practices fail to deliver results and outlines the path forward. Just what the 21st century CLO needs to know. Kevin Wheeler, Founder and President, Global Learning Resources I love this book. Clark Quinn says what needs to be said to LD leadersand he says it with the perfect blend of respect, frustration, irreverence, and hope. Its time! Marcia Conner, Executive Advisor, and best–selling author of The New Social Learning This book raises fundamental questions for us all. Everyone involved in workplace learning who wants to play a part in the futureor even to have a jobshould read it. Donald H Taylor, Chairman, Learning and Performance Institute Clark Quinn has succinctly and adeptly drawn together all the evidence to make an undeniable case for fundamental change within Learning Development. After reading this book, you will be ready to join the revolution, and begin the process of shifting from a focus on learning to a focus on performance. Jane Hart, Centre for Learning Performance Technologies Work is learning and learning is the work. Clark Quinn gives a clear path forward for todays LD profession on the cusp of revolution or extinction. Harold Jarche, International Speaker and Principal, Jarche Consulting In this book, Clark Quinn pulls no punches in addressing many of the factors that are handcuffing organizational learning, and provides tangible solutions learning professionals can implement to make things better. David Kelly, Program Director, The eLearning Guild

Foreword Preface Acknowledgements About the Author Introduction Why What How Use Chapter 1. A Call to Arms #fail Harnessing Magic Performance Bottom Line Section 1. Status Quo Chapter 2. Our World Change Change in Companies Bottom Line Chapter 3. Our Industry Inadequate Event–ful Cobbler’s Children Wrong Focus Disengaging Insufficient Practice Antisocial Unresourced Rigid Mismeasured Mythed Foundations Barriers No Credibility Bottom Line Section 2. “To Hand” Chapter 4. Our Brains Our Brains in Action Our Brains on Learning Bottom Line Chapter 5. Our Organizations Empowerment Communication Culture Bottom Line Chapter 6. Our Technology Formal Performance Support Social Mobile Infrastructure Bottom Line Section 3. Aligning Chapter 7. A Framework for Moving Forward Bottom Line Chapter 8. What Does This Look Like? Stakeholder Perspectives Case Studies Assess Yourself Bottom Line Chapter 9. Re–Think Performance as Strategy Doing Less Learning as Culture Organization Supporting Work Bottom Line Leader Reflections Allison Rossett Marc Rosenberg Section 4. Path Forward Chapter 10. Re–Do Performance Consulting Development Facilitation Prioritization Measured Tech Pragmatics Bottom Line Chapter 11. Moving Forward Parallel Paths The Money Story The Long Game Conclusion References Appendix A: The LPI Capability Map Appendix B: The Towards Maturity Model Appendix C: ASTD Competency Model

Clark Quinn, author of Engaging Learning, Designing mLearning, and The Mobile Academy , is a well–known and respected contributor to the eLearning field. The first recipient of the eLearning Guilds Guild Master award, he has spoken internationally and consults to Fortune 500 corporate, education, not–for–profit, and government sectors.