The Center for Creative Leadership Handbook of Coaching in Organizations

Praise for The Center for Creative Leadership Handbook of Coaching in Organizations

"Cultural norms are a powerful force and more likely to change leaders than be changed by them. Such thought–provoking insights, and the depth of practical coaching expertise regarding what to do about such individual and organizational challenges, make this book a go–to resource for human resource and business leaders striving to improve their organization′s overall performance."
Dottie Brienza, former head of Global Talent Management, Merck

"This book is a highly practical guide for human resource leaders who strive to foster a developmental culture in their organizations."
Dan Buchner, vice president, Peter Lougheed Leadership Institute at The Banff Centre

"This book is an invaluable resource for any organizational–development or talent–management professional interested in learning more about, and ultimately increasing the effectiveness of, coaching as a key developmental intervention across organizations."
David H. Oliver, vice president, Talent Management and Development, Frito–Lay, North America

"In today′s world in which ′facts′ are increasingly ′knowable,′ the role of a coach that can help leaders and teams translate information into insight is more important than ever. This book will help anyone who is charged with this important role do so with greater perspective, purpose, and wisdom."
Scott A. Weisberg, chief people officer, The Wendy′s Company

Foreword by Rebecca L. Ray ix

The Authors xi

Introduction xvii

PART ONE Toward a Coaching Culture: Creating and ManagingCoaching Programs 1

ONE The Rise of Coaching in Organizations 5
Amy Lui Abel, Sherlin V. Nair

TWO Assessing Your Organization s Need for Coaching29
Emily Hoole

THREE Creating an Integrated Coaching System 49
Douglas D. Riddle

FOUR Evaluating Coaching Interventions 81
Jennifer Habig, Emily Hoole

FIVE Managing Coaches 113
Johan Naudé, Patrick Stichelmans

PART TWO Coaching Guidance for HR Leaders 145

SIX Coaching the Derailing Leader 149
Erica Desrosiers, J. Ross Blankenship

SEVEN Developing High–Potential Leaders 173
Kevin O Gorman

EIGHT Coaching at the Top 191
Candice C. Frankovelgia

NINE Coaching Your Business Partner 217
Florence Plessier, Monica Bortoluzzi

TEN Cross–Cultural Coaching 241
Lize A. E. Booysen

ELEVEN Coaching in Context: The Individual in Relation toOrganizational Culture 289
Elizabeth C. D. Gullette

TWELVE Ethical Considerations for the Human Resource Coach311
Maggie Sass, Barbara Fly–Dierks

PART THREE Special Applications of Coaching 335

THIRTEEN Coaching for All: Creative Leadership Conversationswith Peers 339
Philomena Rego, TZiPi Radonsky, Lyndon Rego, PatrickWilliams

FOURTEEN Mentoring for Leadership Development 347
William A. Gentry

FIFTEEN Executive Coaching for Onboarding 383
Robert Elsey, Douglas D. Riddle

SIXTEEN Team Coaching 399
Elizabeth C. D. Gullette

SEVENTEEN Senior Team Coaching 437
Douglas D. Riddle

EIGHTEEN Transforming Organizations: Coaching and Guiding SeniorTeams 457
John B. McGuire, Candice C. Frankovelgia

NINETEEN Coaching beyond the Organization 495
Joel F.Wright

References 523

Name Index 561

Subject Index 569

DOUGLAS D. RIDDLE is global director of Coaching Services at the Center for Creative Leadership. He also serves as senior advisor to the Harvard Institute of Coaching.

EMILY HOOLE is group director of Global Research and Evaluation for the Center for Creative Leadership.

ELIZABETH C. D. GULLETTE is vice president in Leadership & Organizational Effectiveness at Alix Partners and previously served as senior faculty and coaching practice leader at the Center for Creative Leadership.