Understanding Health Communication Technologies

"This text brings together an impressive group of international informatics experts. Scholars and practitioners will be well served to read the broad range of cases in the book and learn from these pioneering efforts." — Michael A. Ricci , M.D., Roger H. Allbee Professor of Surgery and clinical director of telemedicine, University of Vermont College of Medicine "The authors′ case study approach provides an innovative lens to investigate the practical value of deploying communication technologies in the health care setting. The various cases in this volume emphasize an impressive and broad range of professional disciplines, organizational contexts, and technological innovations, resulting in a valuable learning experience for the reader." — Howard E. Sypher , Ph.D., professor and head, Department of Communication, Purdue University "The text brings together leading researchers and experts on health information technology from around the globe to provide practical lessons for students and practitioners alike. These experiences will prove to be a valuable asset for anyone interested in expanding their expertise in researching and developing projects of their own." — Barb Johnston , M.S.N., senior program director, California Telemedicine and eHealth Center "The editors should be commended on bringing together a text which emphasizes a multi–disciplinary approach to understanding the challenges of researching and deploying cutting–edge innovations in health care." — David G. Ellis , M.D., F.A.C.E.P., assistant professor, Clinical Emergency Medicine and Informatics, University at Buffalo School of Medicine/Biomedical Sciences; director, Center for Telehealth and Healthcare Informatics and Association; director, Emergency Services; director, Telemedicine Services

Figures, Tables, and Exhibits. Preface. Foreword Jonathan D. Linkous The Editors The Contributors PART ONE: IMPLEMENTATION 1. Problems with Implementation: The Story of a Home Telecare Trial Frances S. Mair, Derek Hibbert, Carl R. May, Robert Angus, Tracy Finch, Angela Boland, Jane O’Connor, Alan Haycox, Chris Roberts, Simon Capewell 2. Challenges in Launching a Malaysian Teleconsulting Network Richard Wootton, Mohamad Suhaimi Mohamad Tahir 3. Social Aspects of Implementing a Medical Information System: Cure or Symptom? Ronald E. Rice 4. Telemedicine at Shriners Hospitals for Children: One Size Does Not Fit All Mark L. Niederpruem, Robert Gerding, Mary E. Kautto, Peter Armstrong, Jana L. C. Lindsey, Katherine Y. Vigil, Cary Burcham, Michael Moushui, Shannon M. Lehman, Donald Lighter PART TWO: MANAGEMENT AND OPERATIONS 5. Home Telehealth: Overcoming Buy–In Issues Bonnie Perry Britton, Rhonda Chetney 6. A Model for Persuading Decision Makers and Finding New Partners Glen Effertz, Steven Beffort, Alistair Preston, Frank D. Pullara, Dale C. Alverson 7. Leadership Issues Facing an E–Start–Up Management Team James Patterson, Gary M. Shulman 8. A Health Care Information System in Greece: Key Factors, Self–Organization, and Take–Home Lessons Angelina Kouroubali, Don E. Detmer, Manolis Tsiknakis, Stelios Orphanoudakis 9. The Anatomy of Failure? Teledermatology in an English City Carl R. May, Maggie Mort, Tracy Finch, Frances S. Mair PART THREE: COMMUNICATION 10. Research as Dialogue: Health Communication and Behavior Change in Patients′ Natural Habitat Linda M. Harris, Rita Kobb, Patricia Ryan, Adam Darkins, Gary L. Kreps 11. Diagnosing the Communication Infrastructure in Order to Reach Target Audiences: A Study of Hispanic Communities in Los Angeles Pauline Hope Cheong, Holley A. Wilkin, Sandra Ball–Rokeach 12. The Role of Telehospice in End–of–Life Care Collette M. Clemens, Beverly Davenport Sypher, Gary C. Doolittle 13. Doctor and Patient Interactions During Telemedicine: Clashes of Perceptions and Reality Jeanine W. Turner, James D. Robinson, Adil Alaoui, James F. Winchester, Alan Neustadtl, Walid Gabriel Tohme, Betty A. Levine, Jeff Collmann, Seong K. Mun PART FOUR: OUTCOMES 14. Teletherapy for Childhood Depression: Where Is the Evidence? Eve–Lynn Nelson 15. Serving Children with Disabilities in Rural Iowa Dennis C. Harper 16. Crisis Telehealth as a Cost Management Strategy Susan L. Dimmick, Samuel G. Burgiss, Nikki Cook 17. Using Point–of–Care to Reduce Medication Errors Chris L. Tucker, Russell Carlson 18. The United Kingdom Virtual Outreach Project Paul Wallace 19. The Financial Side of a Tele–Oncology Practice Gary C. Doolittle, Ashley Spaulding, Ryan Spaulding PART FIVE: EDUCATION 20. The Role of the Internet in Prostate Cancer Survivors′ Illness Narratives Michael Irvin Arrington 21. Successful Web Site Construction and Management: Harnessing the Skill and Enthusiasm of Volunteers Marlene M. Maheu, Joseph P. McMenamin 22. Multimedia Education for Gestational Diabetes Patients Deborah C. Glik, Sally F. Shaw, Gloria M. Chinea, Amy Myerson 23. New Paradigms for Continuing Education: Training Providers How to Use Technology Thomas S. Nesbitt, Thu P. Tran, Jana Katz 24. Telehealth in Cyberspace: Virtual Reality for Distance Learning in Health Education and Training Dale C. Alverson, Stanley M. Saiki Jr., Thomas P. Caudell 25. The SEEDS Project: From Health Care Information System to Innovative Educational Strategy Judith J. Warren, Katherine A. Fletcher, Helen R. Connors, Anita Ground, Charlotte Weaver PART SIX: UNIQUE APPLICATIONS 26. Bringing Care Home to the Rural Elderly: Clinician and Patient Satisfaction with Telehealth Communication Carma L. Bylund, Bonnie Wakefield, Jane E. Morse, Annette M. Ray 27. Systemwide Rollout of Doctor–Patient Secure Web Messaging: The University of California, Davis, Virtual Care Experience Eric M. Liederman, Eric M. Zimmerman, Marcos A. Athanasoulis, Margaret A. C. Young 28. Low–Vision Reaching Out Through Telemedicine: The Process of Implementing One Ophthalmic Subspecialty Jade S. Schiffman, Gina G. Wong, Rosa A. Tang 29. Internet–Based Specialty Consultations: A Study of Adoption Challenges Paul Heinzelmann, Joseph Kvedar 30. Telerehabilitation: A Harvest of Multidisciplinary Services Cynthia Scheideman–Miller PART SEVEN: TECHNOLOGY 31. Sustainable Security: Building Virus and Vulnerability Management into an Organization′s Culture C. Scott Blanchette, David T. Noll 32. Designing Technology: A Case of Vendor and Provider Partnership Audrey Kinsella, Kim Lee, Brenda Ecken 33. Behind the Applications: Making Technology Transparent Sally R. Davis, Pamela Whitten PART EIGHT: POLICY 34. Policy and the Origins of the Arizona Statewide Telemedicine Program Ronald S. Weinstein, Gail Barker, Sandy Beinar, Michael Holcomb, Elizabeth A. Krupinski, Ana Maria Lopez, Alison Hughes, Richard A. McNeely 35. The Long and Winding Road to Medicare Reimbursement Joseph A. Tracy, Karen E. Edison 36. Addressing Barriers to Access for Uninsured in Western New York State: WNYhelpnet.org Thomas Hugh Feeley, Denise M. Rizzo, Jeannine M. Osborne 37. Using Computer Technologies to Provide Relevant Cancer Information to Vulnerable Populations: The NCI Digital Divide Pilot Projects Gary L. Kreps, David H. Gustafson, Peter Salovey, Rosemarie Slevin Perocchia, Wayne Wilbright, Mary Anne Bright, Cathy Muha, Carol C. Diamond 38. Bridging the Digital Divide: Lessons from the Health InterNetwork India Joan Dzenowagis, Andrew Pleasant, Shyama Kuruvilla Name Index Subject Index

Pamela Whitten is an associate professor in the Department of Telecommunications at Michigan State University. She is also a senior research fellow for Michigan State University’s Institute of Healthcare Studies. David Cook is director of Health and Technology Outreach at the Kansas University Medical Center, Kansas City, Kansas.