Communication Skills for Nurses

Survive this fundamental aspect of nursing care with this essential guide for all student nurses. Providing words of wisdom and tips from real student nurses, Communication Skills for Nurses provides you with a quick, snappy overview of communication theories, skills and techniques – boosting your confidence, and enabling you to care for your patients with kindness and compassion. SPECIAL FEATURES Incorporates quotes and tips from real–life students Clear, straightforward and jargon–free Exercises and self–test activities based on real–life nursing situations Ties in with the NMC standards for pre–registration education and the Essential Skills Clusters Incorporates examples from different sectors of nursing, including adult, child and midwifery

PREFACE INTRODUCTION ACKNOWLEDGEMENTS 1 MODELS OF COMMUNICATION Claire Boyd and Janet Dare 2 TRANSACTIONAL ANALYSIS Claire Boyd and Janet Dare 3 METHODS OF COMMUNICATION Claire Boyd 4 PRESENTING YOURSELF AND YOUR ORGANISATION Janet Dare, edited by Claire Boyd 5 INTERPERSONAL SKILLS Janet Dare, edited by Claire Boyd 6 TEAM WORK AND THE MULTIDISCIPLINARY TEAM Janet Dare, edited by Claire Boyd 7 COMMUNICATION BARRIERS Janet Dare, edited by Claire Boyd 8 ACTIVE LISTENING Claire Boyd 9 ADMITTING PATIENTS Claire Boyd 10 SITUATION, BACKGROUND, ASSESSMENT, RESPONSE (SBAR) Claire Boyd 11 DOCUMENTATION Claire Boyd 12 MANAGING CRITICISM AND COMPLIMENTS Claire Boyd 13 COMMUNICATION SCENARIOS Janet Dare, edited by Claire Boyd 14 CARE AND COMPASSION IN NURSING Claire Boyd ANSWERS TO ACTIVITIES AND TEST YOUR KNOWLEDGE APPENDICES INDEX