Clinical Communication in Medicine

Clinical Communication in Medicine brings together the theories, models and evidence that underpin effective healthcare communication in one accessible volume. Endorsed and developed by members of the UK Council of Clinical Communication in Undergraduate Medical Education, it traces the subject to its primary disciplinary origins, looking at how it is practised, taught and learned today, as well as considering future directions.

Focusing on three key areas the doctor–patient relationship, core components of clinical communication, and effective teaching and assessment Clinical Communication in Medicine enhances the understanding of effective communication. It links theory to teaching, so principles and practice are clearly understood.

Clinical Communication in Medicine is a new and definitive guide for professionals involved in the education of medical undergraduate students and postgraduate trainees, as well as experienced and junior clinicians, researchers, teachers, students, and policy makers.

Contributors

Foreword

1 Introduction
Jane Kidd

Part 1: The doctor–patient relationship

Section lead editor: Lorraine Noble

2 Introduction to the doctor–patient relationship
Lorraine Noble

3 History of the doctor–patient relationship
Annie Cushing

4 Models of the doctor–patient consultation
Alexia Papageorgiou

5 What is effective doctor–patient communication? Review of the evidence
Gregory Makoul, Sandra van Dulmen

6 Patient–centredness
Rosie Illingworth

7 The impact of training
John Skelton

8 The future of the doctor–patient relationship
Lorraine Noble

Part 2: Components of communication

Section lead editor: Alexia Papageorgiou

Part 2A: Core tasks in clinical communication

9 Overview of core tasks in clinical communication
Jonathan Silverman

10 Relationship building
Jonathan Silverman

11 Information–gathering and clinical reasoning
Jonathan Silverman

12 Information sharing
Jonathan Silverman

13 Communication about risk and uncertainty
Katherine Joekes

14 Responding to emotions
Theano Kalavana

15 Sharing bad news
Rob Lane

16 Facilitating behaviour change through motivational interviewing
Eva Doherty

17 Responding to medical error and complaints
Lucy Ambrose and Lindsey Pope

Part 2B: Diversity Issues in Clinical Communication and Cultural diversity

18 Overview of diversity issues in clinical communication
Costas Constantinou

19 Diversity issues in communication
Margot Turner, Nisha Dogra

20 The family consultation
Xavier Coll

21 Children and young people
Xavier Coll

22 The older patient
Andrew Tarbuck

23 End of life issues
Vinnie Nambisan, Jennifer Balls

24 Mental health matters
Jonathan Wilson

Part 2C: Inter–professional communication

25 Inter–professional communication and its challenges
Susanne Lindqvist

Part 3 Learning, teaching and assessment

Section lead editor: Jo Brown

26 Introduction to learning, teaching and assessment
Jo Brown

27 The history of clinical communication teaching
Victoria Bates, Jonathan Reinarz, Connie Wiskin

Part 3A: Models of learning

28 Behaviourism as a way of learning
Jo Brown

29 Situated and workbased learning
Jo Brown

30 Experiential learning
Jan van Dalen

31 Transformative learning and hi–fidelity simulation
Wesley Scott–Smith

32 Reflective Practice
Sally Quilligan

33 Models of feedback
Catherine Williamson, Jill Dales, John Spencer

Part 3B: The assessment of communication

34 Introduction to assessment in communication
Jane Kidd

35 Assessing performance
Connie Wiskin, Janet Lefroy

36 Workplace based assessment
Jane Kidd, Janet Lefroy

Part 4: Afterword

37 Afterword
Jo Brown, Lorraine Noble, Alexia Papageorgiou, Jane Kidd