Total Facility Management

The importance of effective facility management in enabling organizations to function efficiently is widely recognized. The fourth edition of Total Facility Management offers a comprehensive treatment of what facility management means to owners, operators, tenants, facility managers and professional advisors and contains advice on how facilities can be better managed from a number of perspectives. It consolidates current best practice, defines and develops emergent areas and offers a pathway for the future development of facility management.   The facility management body of knowledge now benefits from the publication of several national and international standards, none of which were available when earlier editions of the book were published. The opportunity has been taken to modify the structure and content of this new edition to align it with these standards, to provide readers and their organizations with a comprehensive treatment of the subject. Greater emphasis has been given to facility planning, especially the briefing stage in the design of a new or refurbished facility; design for operability; stakeholder management; outsourcing; procurement; transition; performance management; environmental management; sustainability; maintenance management; information management and building information modelling (BIM).   Throughout the book, the links between facility management practice and the organisation’s business objectives is emphasised and readers worldwide will all find this fourth edition a valuable and thought provoking linking of theoretical and practical facilities management.   

  Introduction. Chapter 1: Fundamentals Chapter 2: Facility planning Chapter 3: Facility management strategy Chapter 4: Human Resource Management Chapter 5: Workplace Productivity Chapter 6: Health, safety and security Chapter 7: Outsourcing decision Chapter 8:  Procurement Chapter 9: Service delivery Chapter 10: Specialist services and partnership Chapter 11:  Performance Management Chapter 12: Maintenance Management Chapter 13:  Sustainable Facilities Chapter 14:  Change Management Chapter 15:  Information Management  

Brian Atkin BSc, MPhil, PhD, FRICS, FCIOB has held various professorial appointments over the past 15 years, including a number overseas. A former Professor of Construction Management in the UK and Sweden, he is currently Director of Atkin Research & Development Ltd, specialising in technology transfer and studies of quality, performance and efficiency in the property, construction and engineering industries. His research and publications cover construction process improvement, project performance and the impact of cross–culture on major international projects.   Adrian Brooks BSc (Hons), MBA, MRICS is a chartered quantity surveyor with an MBA from the Cass Business School. He is the Director of Consulting for GVA Acuity, having previously held board positions in other property and facilities management businesses. Adrian continues to provide strategic advice to blue chip organisations internationally and is a regular speaker on best practice techniques and facilities issues.