Implementing World Class IT Strategy: How IT Can Drive Organizational Innovation

Praise for Implementing World Class IT “The CIO role has evolved into one of a true business leader. CIOs must be focused on the company’s business strategy and find ways to deliver value, not just by cutting cost, but by driving the top–line. Implementing World Class IT Strategy provides insights into how today’s CIOs must operate and behave through the experiences of those who are doing it.” —BRUCE HOFFMEISTER, global chief information officer, Marriott International “Technology is transforming business and industries and those that capitalize will grow and those that do not will be left behind. Implementing World Class IT Strategy captures the many dimensions required for the contemporary CIO to be successful.” —TIMOTHY J. THERIAULT, senior vice president, chief information, innovation and improvement officer, Walgreens “In Implementing World Class IT Strategy , Peter highlights the difficulty in being both operationally focused and strategically focused. As a CIO you absolutely need to keep things running smoothly, but you also need to make sure your organization is prepared to take advantage of changes—changes in your industry, changes in your customer needs, and changes in technology to deliver your products and services. Peter’s insights around striking the right balance are invaluable.” —BILL KRIVOSHIK, senior vice president and chief information officer, Time Warner “All IT strategy boils down to answering one simple question: ‘What do we need to be able to do tomorrow that we can’t do today?’ If we can answer that question in clear, concrete business terms, then we can build the right IT strategy. In his discussions with many IT thought–leaders, Peter High has set out to help answer that and many other questions along the way.” —STUART M C GUIGAN, chief information officer, Johnson & Johnson “Peter takes the industry’s best thinkers and shares their patterns of success using IT to transform business.” —KIMBERLY S. STEVENSON, corporate vice president and chief information officer, Intel Corporation “Peter High provides practical advice on how to embark on the journey from tactical CIO to strategic CIO, highlighting proven methods that he and many leading CIOs have used to become strategic advisors to their colleagues, ultimately driving tremendous value to their companies and customers.” —GREG CARMICHAEL, president, chief operating officer, and former chief information officer, Fifth Third Bancorp “Peter does an exceptional job of cutting through the myriad aspects of our changing technology landscape, distilling the salient lessons for senior IT and business executives, and providing a superb framework for strategic decision making.” —JIM WHITEHURST, president and chief executive officer, Red Hat

Foreword by Filippo Passerini xi 1 “Techtonic” Plates 1 2 The CIO as Strategic Facilitator 17 3 IT Missions 39 4 Facilitating Corporate and Divisional Strategy 61 5 IT Strategy Creation 91 6 Enterprise Architecture 137 7 Reviewing, Refreshing, and Communicating Strategy 175 8 The Challenging Work Ahead 195 Notes 201 Bibliography 205 Acknowledgments 207 The Author 209 Index 211

PETER A. HIGH is the President of Metis Strategy, a CIO–advisory firm that he founded in 2001. He has been an advisor to many Fortune 500 CIOs. Peter is also the author of World Class IT: Why Businesses Succeed When IT Triumphs , which was named one of the top three IT books of 2009 by CIO Insight , and the number one book to read to “be smarter than your boss,” according to Baseline magazine. He writes the Technovation column in Forbes , and moderates a popular podcast entitled “The Forum on World Class IT,” which is available on iTunes. He is a regular contributor to CIO Insight , and he has also written for The Wall Street Journal, CIO, CIO Digest , and Information Week , among other publications. Peter has been the keynote speaker at a vast array of executive conferences and universities in the US, Mexico, the United Kingdom, the Republic of Ireland, Canada, China, India, and Australia. He is a graduate of the University of Pennsylvania, with degrees in economics and history. Follow Peter on Twitter @WorldClassIT. Contact him at peter.high@metisstrategy.com.