Program Management for Improved Business Results

ACHIEVE STRATEGIC HARMONY WITH AN UPDATED UNDERSTANDING OF PRACTICAL PROGRAM MANAGEMENT To win the toughest competitive battles, business leaders must integrate business strategy with project outcomes in a way that drives real value. Program Management for Improved Business Results is the groundbreaking guide to achieving this synthesis. The most effective program management text on the market is now in its Second Edition , covering changes in the field with a complete update. New ideas like the program management continuum provide conceptual anchors for transforming program–oriented organizations A deeper integration of the relationship between systems thinking and program management explains how program managers can integrate multiple projects within a program Examples show how alignment is created between business goals, program objectives, and project performance indicators to establish cross–organizational synergy Seven new case studies demonstrate real–world program management best practices from a variety of industries Cross–references between industry standards and program management practices provide practical application of standardized concepts Perfect as either a topical reference or a comprehensive read–through guide, Program Management for Improved Business Results focuses on the how–to of every aspect of program management.

Preface ix Acknowledgments xi Part I: It’s About the Business 1 1 Program Management 3 2 Realizing Business Benefits 27 3 Aligning Programs with Business Strategy 43 Part II: Delivering the Whole Solution 73 4 The Whole Solution 75 5 The Integrated Program Team 93 6 Managing the Program 111 Part III: Program Practices, Metrics, and Tools 153 7 Program Management Practices 155 8 Program Metrics 191 9 Program Management Tools 211 Part IV: The Program Manager 247 10 Program Manager Roles and Responsibilities 249 11 Program Manager Competencies 273 Part V: Organizational Considerations 303 12 Transitioning to Program Management 305 13 The Program Management Office 329 Appendices: Case Studies in Program Management 349 A “I AM the PMO!” 351 B LorryMer Information Technology 363 C Bitten by a Rattlesnake 371 Index 383

RUSS J. MARTINELLI has served as a senior program manager at Intel and Lockheed Martin. He is co–founder of the Program Management Academy. He has used his expertise to help organizations in a variety of industries including medical, software, energy, transportation, high–tech, and aerospace. JAMES M. WADDELL is a former director of program management in the high–tech industry and co–founder of the Program Management Academy. He consults in the areas of program management and mergers and acquisitions. TIM J. RAHSCHULTE is an associate professor in George Fox Universitys College of Business and is executive director at the Program Management Academy. He has over 20 years of professional management experience, focused on leading organizational change and talent management.