The People Managers Tool Kit: A Practical Guide to Getting the Best From People

Exhausted by the daily grind of dealing with people issues? Overwhelmed by the unrelenting challenges of leadership? Eager to find new ways to motivate your staff? The People Manager's Toolkit is the solution for you. This book will show you simple, easy-to-use strategies to: leverage your team's potential and achieve outstanding results elevate engagement and inspire people to exceed their own expectations reduce staff turnover and gain the loyalty of your best and brightest earn respect and nip poor performance and absenteeism in the bud lead your people successfully through even the most difficult organisational change. If you need simple answers and strategies to solve your people-management challenges, The People Manager's Toolkit is the straight-talking, practical guide you've been looking for. Karen is an engaging expert in the field of unlocking the vital talents of staff. Her approach to leadership combines corporate compassion with traditional commercial acumen. This is something that has been consistently requested by established managers and those aspiring to lead others. —Imogene Hewett , National Manager Executive Development, Drake International

Preface iv About the author vi Acknowledgements viii Introduction ix 1 People management — the foundations of success 1 2 Vision and strategy 24 3 Culture 45 4 Recruitment 70 5 Communication 101 6 Managing performance 123 7 Learning and development 157 8 Reward and recognition 179 9 Driving change 200 10 Leveraging HR 224 Conclusion 246 Index 250

KAREN GATELY is a leadership and people-management specialist and a founder of Ryan Gately, a specialist HR consulting practice based in Australia. Working with top companies of all shapes and sizes, Karen is a highly regarded expert in achieving outstanding business performance through people.