Power Relationships: 26 Irrefutable Laws for Building Extraordinary Relationships

Praise for Power Relationships "Relationships come about in different ways: adversity, kindness, luck, planning, and humility can all play their part. Andrew and Jerry—in their inimitable style and with the credibility of experts in the field—illustrate practically and amusingly how relationships are created that are lasting and mutually beneficial." —Sir Win Bischoff, Chairman, Lloyds Banking Group "Power Relationships provides the perfect advice and examples on how to build relationships that truly work. It's an enjoyable read that will produce real results. I hope every person in Grant Thornton throughout the world reads the book, and that our competitors do not." —Ed Nusbaum, Global CEO, Grant Thornton International "Jerry and Andrew have written a book that unlocks the secret of relationship building. Relationships govern our personal world and everything we do. It is the zest in our life—with our family, colleagues, and clients. Power Relationships is the best-written book on the subject. I want all of our staff and employees to have a copy." —Mark Cummings, President and CEO, ScotiaLife Financial "I wish everyone could read Power Relationships . It would be a better world. This book leads the way. It proves to me that if business is based only on monetary gain, you will not solve an issue without a fight. Read Power Relationships for the answer." —Alan Hassenfeld, Former CEO and Chairman of the Board, Hasbro, Inc. "Sobel and Panas have added real substance to the basic truth that success in life depends on relationships between people. One cannot hope to excel in sales, supervision, service, or personal growth without sensitivity to the twenty-six tenets that the authors identify and explain persuasively. The many short stories that illustrate the main points in this volume are a delight to read." —Richard Ekman, PhD, President, Council of Independent Colleges "If you believe your business should be all about the client, you'll find Power Relationships a truly powerful book. It clearly shows how to create win-wins with your most important clients and prospects." —Francesco Vanni d'Archirafi, CEO, Citi Holdings, Citigroup

Download the Free Power Relationships Planning Guide ix Chapter 1 The Missing Ingredient 1 Chapter 2 Be Audacious 7 Chapter 3 Where Were You? 13 Chapter 4 The Greatest Gift 19 Chapter 5 What’s the Agenda? 25 Chapter 6 The Billionaire and the Minister 31 Chapter 7 Beware of a Cart Pulling a Horse 37 Chapter 8 Found Guilty 43 Chapter 9 Never Steal a Bacon Sandwich 49 Chapter 10 Oops! 57 Chapter 11 Don’t Forget Your Wallet 63 Chapter 12 A Night in the Garbage Bin 69 Chapter 13 Don’t Wait 77 Chapter 14 A Little Help for Your Friends 83 Chapter 15 Make It So 89 Chapter 16 A Puppy Tale 95 Chapter 17 The Carrot and the Stick 103 Chapter 18 Draw Them In 109 Chapter 19 Color Me Pink 115 Chapter 20 Are You Clever or Wise? 121 Chapter 21 For the Sheer Joy of It 127 Chapter 22 A Tale of Two Cities 133 Chapter 23 To Die For 139 Chapter 24 Start an Epidemic 145 Chapter 25 Build It First 151 Chapter 26 A Pebble in a Pond 157 Applying the Laws 163 About the Authors 191

ANDREW SOBEL is the leading authority on client relationships and the skills and strategies required to earn enduring client loyalty. Andrew is the coauthor, with Jerold Panas, of the bestselling Power Questions (Wiley) as well as seven other acclaimed books on building clients for life. He has been featured in the Harvard Business Review , the New York Times , and USA Today . His clients include senior executives at leading companies such as Citigroup, Ernst & Young, Cognizant, and Booz Allen Hamilton. AndrewSobel.com JEROLD PANAS is the world's leading consultant in philanthropy and the CEO of Jerold Panas, Linzy & Partners, the largest consulting firm in the world for advising nonprofit organizations and foundations on fundraising. Jerry is the author of fourteen bestselling books on fundraising and nonprofit management. He works directly with CEOs, boards, and development professionals around the world. JeroldPanas.com