The NTL Handbook of Organization Development and Change: Principles, Practices, and Perspectives

The NTL Handbook of Organization Development and Change, Second Edition The NTL Handbook of Organization Development and Change is a vital tool for anyone who wants to know how to effectively bring about meaningful and sustainable change in organizationseven in the state of turbulence and complexity that todays organizations encounter. Featuring contributions from leading practitioners and scholars in the field, each chapter explores a key aspect of organization development. In this new edition, each of the 34 chapters has been revised in response to recommendations from the contributors and NTL members. These 34 chapters articulate exactly what grounds organization development! Issues and perspectives involving training, groups, practice, and the global world are current and thought provoking. Therese F. Yaeger Ph.D., professor, OB/OD Department, College of Business, Benedictine University There is no other source that offers such a rich array of the most current and future–thinking topics from so many leaders in the field. Robert Gass, Ed.D., co–founder, Rockwood Leadership Institute The editors accomplish the difficult task of including theory, concept, and method that will appeal to the academic community as well as those who are focused on being an effective practitioner. John D. Carter, Ph.D., president, Gestalt OSD Center

Figures, Tables, and Exhibits vii Foreword xiii Edith Whitfield Seashore and Charles Seashore Dedication xxiii Acknowledgments xxv Introduction: Getting the Most from This Book xxix PART ONE: ORGANIZATION DEVELOPMENT AS A PROFESSION AND FIELD OF PRACTICE 1 1. Organization Development as an Evolving Field of Practice 3 Robert J. Marshak 2. A History of Organization Development 25 Stanley R. Hinckley, Jr. 3. Values, Ethics, and OD Practice 45 David Jamieson and William Gellermann 4. Action Research in Organization Development: History, Methods, Implications, and New Developments 67 David Kiel 5. System Perspectives and Organization Development 85 Patricia Bidol–Padva and John Nkum 6. Use of Self as an OD Practitioner 105 Mary Ann Rainey and Brenda B. Jones PART TWO: PERSPECTIVES ON ORGANIZATION DEVELOPMENT PRACTICE 127 7. OD Map: The Essence of Organization Development 129 Ted Tschudy 8. The Organization Development (OD) Consulting Process 153 Susan M. Gallant and Daisy Ríos 9. Theory and Practice of Multicultural Organization Development 175 Bailey W. Jackson 10. Dialogic Organization Development 193 Gervase R. Bushe and Robert J. Marshak 11. Sustainable Organization Development 213 Bauback Yeganeh and Ante Glavas PART THREE: ORGANIZATION CHANGE, LEADERSHIP, AND CULTURE 231 12. A Framework for Change: Capacity, Competency, and Capability 233 Brenda B. Jones 13. Organization Change Theories and Models 255 Michael Brazzel 14. Organizational Change Processes 283 Sonia Côté and Ed Mayhew  15. Tapping the Power of Emergent Change 305 Jill Hinson and David Osborne 16. Organization Leadership: Leading in a Learning Way 329 Mary Ann Rainey and David A. Kolb 17. Culture Assessment as an OD Intervention 349 Edgar H. Schein PART FOUR: WORKING WITH GROUPS AND INDIVIDUALS 361 18. The Natural Development of Work Groups: Emergent Leadership 363 Donald T. Brown 19. Working with Groups in Organizations 385 Matt Minahan 20. Large Group Interventions 407 Barbara Benedict Bunker and Billie T. Alban 21. Working with Individuals in Organizations: Coaching, Facilitating Interaction with Others, and Strategic Advising 429 Edwin C. Nevis, Jonno Hanafin, and Mary Ann Rainey PART FIVE: MULTICULTURAL PERSPECTIVES 445 22. Diversity and Inclusion in Organizational Practice 447 Ilene Wasserman, Placida Gallegos, and Erin Taylor 23. Borders and Boundaries: Cross–Cultural Perspectives for OD Practitioners 467 Seán Gaffney 24. Global OD Practice: The Legacy of Colonialism and Oppression 483 Anne H. Litwin 25. Appreciative Inquiry as an Organization Development and Diversity Process 499 Cathy L. Royal 26. Developing Multicultural Organizations: An Application of the Multicultural OD Model 517 Evangelina Holvino PART SIX: AREAS OF FOCUS IN ORGANIZATION DEVELOPMENT 535 27. OD Practitioners as Agents of Social Change 537 Mark Leach and Robin Katcher 28. The Power of Emotional Intelligence and How to Create Resonance at Work 559 Annie McKee and Frances Johnston 29. Organization Network Dynamics and Analysis 581 Maya Townsend 30. Working with Energy in Organizations 605 Juliann Spoth 31. Learning Systems and Organization Development 625 Anthony J. DiBella PART SEVEN: THE PRESENT AND FUTURE OF Organization Development 641 32. Kurt Lewin: Some Reflections 643 Mary Ann Rainey 33. A Lewinian Lens on OD’s “Emerging Now” 649 Lennox E. Joseph and Jean E. Neumann 34. The Future of Organization Development in a VUCA World 659 Roland E. Livingston About the Editors 673 About the Contributors 675 Name Index 685 Subject Index 695

Brenda B. Jones, M.S., is an organizational consultant with twenty years in OD as an internal and external consultant. She consults in the United States and internationally. Jones is past chair and current member of the OD Network of IODA and a faculty member of the American University/NTL graduate program in Organization Development and the Organization and System Development Program at the Gestalt Institute of Cleveland. Michael Brazzel, Ph.D., is an organization development consultant, economist, uthor, and former executive and manager in United States government agencies. He has experience as an internal and external OD consultant and consulting experience in North America, Africa, Asia, and Europe.