Facilities Managers Desk Reference

It is well recognised that excellent facilities management has a very positive effect on the achievement of organisational goals. In the process of delivering high levels of service the facilities manager will face a range of complex and often challenging tasks, sometimes concerned with a single business premises, often across an entire property portfolio. To assist the busy facilities manager, the Facilities Manager’s Desk Reference provides an invaluable source of concise, highly relevant and practical information on all the principal FM services, as well as information on legal compliance issues, the development of strategic policies and tactical best practice. Fully updated over the first edition, the Facilities Manager’s Desk Reference covers both hard and soft FM issues with a clear practitioner perspective.  It will be a first point of reference for all busy facilities managers, saving time by providing all the information needed to ensure excellence in the provision of safe, effective and efficient facilities service. It will also serve as a useful overview for students studying for their professional and academic qualifications in facilities management.   Also Available: Facilities Management: The Dynamics of Excellence 3 rd Edition Peter Barrett and Edward Finch Paperback, 9780470673973; ePub, 9781118716113 Total Facilities Management 3rd Edition Brian Atkin and Adrian Brooks Paperback, 9781405186599; ePub, 9781118658642 

Contents List of Abbreviations Introduction 1 History of Facilities Management 2 Key Drivers of FM 3 Activities in FM 4 Delivering FM – FM Strategy 5 Outsourcing 6 Financial Management 7 Property and Estates Management 76 8 Property Legislation and Leases 89 9 Developing New Buildings 106 10 Project Management 130 11 Space Management 142 12 Accommodation Management 168 13 Procurement 170 14 Contracts and Contract Management 184 15 Legislation 197 16 Legislation Affecting FM Activities 203 17 Fire Safety and Legislation 218 18 Electrical Supplies and Electrical Safety 240 19 Accessibility 249 20 First Aid at Work 257 21 Asbestos 264 22 Water Supplies and Water Safety 273 23 Construction Design and Management Regulations 292 24 Business Continuity 302 25 Maintenance – Definitions and Strategies 314 26 Mechanical and Electrical Systems and their Maintenance 326 27 Telecommunications and Networks 344 28 Grounds and External Areas 362 29 Fabric Maintenance 386 30 Energy Management 393 31 Front of House 410 32 Housekeeping and Cleaning Services 425 33 Security Management 445 34 Customer Relations 464 35 Waste Management 475 36 Catering and Hospitality Services 485 37 Quality Management 499 38 Document Management Services 514 39 Sustainability and Environmental Issues 40 Introduction Index

Jane Wiggins MBA, CFM, DMS, MInstAM, BSc (Hons), FBIFM has over twenty–five years’ experience of facilities management, project delivery and provision of business support services in major blue chip organisations and the education sector. With expertise in operational and strategic aspects of facilities management, Jane speaks and writes extensively on the subject and has taught many hundreds of Facilities Management students in past 10 years, including the winners of the coveted BIFM Student of the Year annual award from 2004 to 2010.  Nominated as one of the Top 20 Most Influential Women in FM in the UK, Jane is Director of FM Tutor & Associates Ltd, a recognised BIFM tuition centre. She is also an Associate Tutor and dissertation supervisor for the MSc in Facilities Management at the College of Estates Management. She was Chair of the British Institute of Facilities Management Education special interest group from 2003 – 2008.  Formerly Programme Manager at BPP Professional Education, Jane is author of the BPP BIFM workbooks, several case studies and articles on FM across range of publications such as Croners, EFMR, Facilities Management Journal, and FM World.