Leadership–Driven HR: Transforming HR to Deliver Value for the Business

praise for Leadership-Driven HR Leadership-Driven HR is a departure from the usual business literature. It is not a restating of the ideas from the recent past but rather reveals what mastery in HR leadership means. Through storytelling and the use of practical examples, Dr. Weiss provides a roadmap to enhance, focus, and nurture the indispensable leadership qualities of HR. This is dynamic reading for any HR professional or business leader looking for ways to revolutionize the delivery of value for their business. — Emma Pavlov Senior Vice President, Human Resources & Organizational Development, University Health Network With Leadership-Driven HR , Dr. David Weiss directly challenges all of us who work in human resources to get on a continual improvement path that is directly aligned with—and drives implementation of—organizational business goals. He pushes us not to be everything to everyone, but to focus our efforts like a laser on only those priorities that will enable the organization, and its people, to succeed. David's passion, ideas, and business-focused solutions have been a great guide in my own personal journey of human resource leadership. — Kerry Pond Assistant Deputy Minister, Centre for Leadership and Learning, Ontario Public Service Dr. David Weiss' insights, based on strong theory combined with years of practical experience, provide a compelling roadmap for the next incarnation of the HR function. I am honored to review this book as it has confirmed a number of directions we have been taking, and it has strengthened my resolve to redouble efforts on those that remain. Congratulations on the final product. It is a very meaningful contribution to the science and art of HR. — Kevin O'Farrell CHRP Vice President, People & Organization, Hewitt Equipment Limited It is a great pleasure for me to recommend Dr. David Weiss' latest book, Leadership-Driven HR , as a major step forward and upward for understanding the newly emerging key role of HR in organization success and performance—in other words a breakthrough from conventional books in the field of HRM. Leadership-Driven HR should be a must-read for all senior HR executives who wish to perform well in their key strategic HR responsibilities. — Dr. Dan Ondrack Professor Emeritus of Organizational Behavior and HR Management, Rotman School of Management of the University of Toronto

Acknowledgments xiii Preface xvii About the Author: Dr. David S. Weiss xxvii PART ONE: TRANSFORMING HR 1 CHAPTER ONE: BEING LEADERSHIP–DRIVEN 3 HR as a Driver of Business Leadership 5 HR Drives Value Through Leaders 8 HR is Driven to Lead 15 Conclusion 19 Summary 20 CHAPTER TWO: LINE OF SIGHT TO THE EXTERNAL CUSTOMER 21 Stage 1: From Control to Service Providers 22 Stage 2: From Service Providers to Partnerships 24 Clear Line of Sight to the External Customer 25 Implications for HR’s Internal Relationships 27 Conclusion 31 Summary 32 CHAPTER THREE: “LIGHTEN UP” TO DELIVER PRIORITIES 33 Lighten Up to Rebalance Work 34 Leadership and the Need to Lighten Up 34 Lighten Up by Removing the “Noise” from the System 37 The 4Ds: Delete, Delay, Distribute, Diminish 40 Conclusion 48 Summary 49 PART TWO: THE WORK OF HR 51 CHAPTER FOUR: THE HR TRIANGLE CHART 53 People Capabilities, Organizational Capabilities, and HR Value Propositions 55 Apply the Lighten–Up Process to the HR Triangle Chart 57 Conclusion 59 Summary 60 CHAPTER FIVE: PEOPLE CAPABILITIES 61 The Find People Capability 62 The Develop People Capability 68 The Retain People Capability 82 Conclusion 88 Summary 89 CHAPTER SIX: ORGANIZATIONAL CAPABILITIES 91 Cultural Transformation and Implementing Change 92 Restructuring and Design 93 Organizational Alignment 99 Return on Investment in Human Capital 108 Conclusion 119 Summary 120 PART THREE: THE HR VALUE PROPOSITION 123 CHAPTER SEVEN: HR VALUE PROPOSITION: AN OVERVIEW 125 The Seven Steps to Develop an HR Value Proposition 129 Confi rm that the HR Value Proposition Mitigates the Business Risk 130 HR Must Partner to Deliver the HR Value Proposition 133 Conclusion 134 Summary 135 CHAPTER EIGHT: BUILD LEADERSHIP CAPACITY 137 Management Capacity Versus Leadership Capacity 138 Element 1: Applying Innovative Intelligence 141 Element 2: Applying Emotional Intelligence 147 Element 3: Aligning Employees and Teams to the Future Direction 152 Element 4: Engaging Employees and Teams with the Future Direction 155 Integrating the Four Elements of Leadership Capacity 161 Conclusion 163 Summary 165 CHAPTER NINE: ACCELERATE CULTURE TRANSFORMATION 167 Why Is Accelerating Culture Transformation So Challenging? 168 What Is Culture? 169 The Laser–Beam Approach to Culture Transformation 171 Final Observations about Culture Transformation 187 Conclusion 191 Summary 192 CHAPTER TEN: IMPLEMENT CHANGE 195 Change and Transition 197 Eight–Step Implementing Change Process 198 Conclusion 229 Summary 230 CHAPTER ELEVEN: MAKING LEADERSHIP–DRIVEN HR HAPPEN 233 F: Forward Thinking 236 O: Outside–In 240 C: Co–Create 243 U: Up–to–Date 250 S: Synergies Within HR 252 Conclusion 257 Summary 260 Index 263

Dr. David S. Weiss is President and CEO of Weiss International Ltd., a firm specializing in innovation, leadership, and human resources consulting. Previously Chief Innovation Officer in a multinational consulting firm, David also teaches in three executive development programs at the Rotman School of Management at the University of Toronto, the Schulich School of Business at York University, and The University College of Cayman Islands. His doctorate is from the University of Toronto, and he has Masters degrees in Education and Psychology from Columbia University. David is also a Senior HR Professional (SHRP), an Institute Certified Director (ICD.D) with the Institute of Corporate Directors, an advisory board member of the Canadian Society for Training and Development, a Certified Training and Development Professional (CTDP), and a past Director on the Board of the Princess Margaret Hospital Foundation. He has been honored with the "HR Leadership Award" at the Asia-Pacific HR Congress, the "HR Distinction Award" from HR Israel, the "Distinguished Lecturer" certificate from the Government of Canada and the Government of Ontario, and the lifetime designation of "Fellow" from both HRPA and CSTD in Canada. David is a highly sought-after executive consultant, educator, and keynote speaker who has presented at over 200 conferences and is the author or co-author of five other business books: Innovative Intelligence (2011), Leadership Solutions (2007), The Leadership Gap (2005), High Performance HR (2000), and Beyond The Walls of Conflict (1996). Leadership-Driven HR is his sixth book. For more information, visit www.weissinternational.ca and follow David @DrDavidWeiss.