Driving Sustainability to Business Success: The DS Factor –– Management System Integration and Automation

Praise for Driving Sustainability to Business Success "The Brampton Board of Trade has a strong commitment toward International Trade and business innovation. Ms. Pilot delivered a series on "Driving Business Sustainability" to our business members. This series provided inspiration and discussion among business leaders concerning their business principles and management systems framework for business growth and success. Her book describes a three step process—Identify, Insure, Improve—intended to simplify the task of business sustainability." —Steve Sheils B.Sc. CEO Brampton Board of Trade The Critical Sustainability Principles and Practices that Ensure Business Success It's no secret that today's shrinking talent pool of employees is looking to work with organizations that support social, environmental, and economic operating practices and principles. Driving Sustainability to Business Success shows how to link sustainability, business value, and performance to help any organization thrive in the competitive global marketplace. Business executives are committed to leading the way, and in this book, Jayne Pilot—a noted expert in business sustainability—outlines a management system structure and the foundational business principles that can create a successful and sustainable business environment that attracts and retains top talent. Jayne Pilot gives the much-needed information, insight, and inspiration for CEOs, managers, and project leaders to be a driving force behind sustainability for their businesses. Driving Sustainability to Business Success provides an opportunity for business leaders to Assess, Reflect, and Act in order to drive success. Designed to be a practical guide, the book provides space for applying the concepts, answering thought-provoking questions, and documenting action items to stimulate innovation to bring people, process, and technology together for business success. Using numerous real-world examples, the author outlines research done on major corporations on sustainability and their successes and pitfalls.

Preface xi Acknowledgments xv PART I BUSINESS SUSTAINABILITY 1 Chapter 1 CEO Study on Sustainability 3 Refocus of Business Leaders—Top Priorities 4 Link between Sustainability and Business Value 4 United Nations Global Compact: The Ten Principles—Understanding Their Scope of Sustainability 4 Seven Steps to Sustainability 5 CEOs on Sustainability 6 Quantify Business Value for Sustainability 11 Factors Driving CEOs on Sustainability 12 Notes 12 Chapter 2 Sustainability in Developing Countries—Innovation 13 DevXchange 13 Children of the Dump Project 14 Helping People Help People 14 Moringa Tree Known as “Miracle Tree” for Sustainability 16 Notes 17 Chapter 3 Sustainability in the Banking Community 19 International Finance Corporation—IFC Financing in Emerging Markets 19 Sustainable Finance Awards 21 HSBC Global Connections 21 Suncor’s Challenge—“What Yes Can Do”—Our Voice 22 Notes 25 Chapter 4 International Institute for Sustainable Development 27 Drivers Pushing Business to Corporate Responsibility 27 Global Reporting Initiative 28 Corporate Responsibility Reporting 29 Lessons from the Leaders 29 Notes 32 Chapter 5 Defining Business Sustainability 33 Definitions of Sustainability 34 Taking the Next Step to Business Success 36 Ready for the Coming Age of Abundance 38 Business Challenges: Management of Business Knowledge 41 Notes 43 PART II PRINCIPLES FOR DRIVING BUSINESS SUCCESS 45 Chapter 6 Principles for Quality Management Systems 49 Customer Focus 50 Leadership 56 Involvement of People 61 Process Approach 65 System Approach to Management 70 Continual Improvement 73 Factual Approach to Decision Making 78 Mutually Beneficial Supplier Relationship 81 Notes 85 Chapter 7 Principles for Environmental Management Systems 87 Industry Leaders Improving Our World 88 Environmental Management 90 Leadership 90 Continual Improvement—Prevention of Pollution 101 System Approach to Management 106 Compliance with Legal and Other Requirements 110 Performance Evaluation 114 Management of Resources 118 Operational Control 125 Emergency Preparedness 131 Notes 135 Chapter 8 Principles for Occupational Health and Safety Management Systems 137 Leadership 143 Continual Improvement 150 System Approach to Management 155 Compliance with Legal and Other Requirements 159 Performance Evaluation 164 Management of Resources 169 Operational Control 173 Emergency Preparedness and Response 178 Notes 185 Chapter 9 Integrated Principles for a Sustainable Business Management System 187 PART III INTEGRATED MANAGEMENT SYSTEM IMPLEMENTATION: THREE STEPS 193 Chapter 10 International Management Systems 197 North America Lags Behind 198 Business Benefits: Business Structure for Success 200 Assess, Reflect, Act: Driving Sustainability to Business Success 203 Notes 203 Chapter 11 Management Systems 205 Business Plans vs. Management Systems Meeting ISO Standards 205 Where Is the Weak Link in Your Management System? 206 Why Use Management Systems Meeting International Standards? 207 Management System Framework—Generic 210 Management System Standardization—Annex SL 211 Integrated Management Systems 212 Integrated Management System Standard—PAS 99:2006 214 Chapter 12 Step One: Identify 215 Understanding the Organization 215 Management System Planning 219 Leadership and Commitment 223 Good to Great 242 Notes 244 Chapter 13 Step Two: Insure 245 Implementation of Plans 245 Support—Resources 247 Operation 278 Notes 302 Chapter 14 Step Three: Improve 303 Performance Evaluation 304 Monitor, Measure, Analyze, and Evaluate 305 Control of Nonconforming Product or Service 310 Analysis of Information 310 Internal Audit 313 Management Review 315 Improvement 317 Chapter 15 Conclusion 321 Competitive Landscape 321 As a Leader 322 Pilot Project—Management System Makeover™ 323 About the Author— M. Jayne Pilot 325 Index 329

JAYNE PILOT is a visionary and leader and is a speaker on "Driving Business Sustainability" with Boards of Trade and many sponsors, providing CEOs a place to learn, showcase, and meet other high achievers working in the competitive global marketplace. Her 30 years of work experience with top performers in all business sectors gives her the insight of the importance of quality and the ability to sustain business. She is a member of many international business organizations, giving input to policy, standards, and trade. She has been an innovator of change in environment, health and safety, and quality management and auditing.