The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations

What is emotional intelligence? What difference does it really make? And what is the best way to promote it in the workplace? In The Emotionally Intelligent Workplace, two renowned experts on the subject and a stellar group of contributors offer their perspectives on how to measure emotional intelligence, use it as a basis for selection, and improve it at the individual, group, and organizational levels. Cary Cherniss and Daniel Goleman–author of the best–selling book Emotional Intelligence–show HR managers, executives, consultants, and psychologists how to move beyond working with the individual and enhance the performance of the entire organization.

"The Emotionally Intelligent Workplace is an engaging attempt to connect fundamental research on emotions and human performance to day–to–day workplace challenges. This is a volume that should be on the bookshelf of every HR professional."
Peter Salovey, professor and chairman, Department of Psychology, Yale University; coauthor of Emotional Development and Emotional Intelligence; co–originator of the concept of emotional intelligence

"If you want your organization to be the best that it can be in terms of human and business effectiveness, this is the book to read. But don′t just read it; share it with your most thoughtful and respected colleagues! Spread the ideas and evidence to help grow the emotional competencies in your organizational network."
Douglas T. Hall, professor of organizational behavior and director, Executive Development Roundtable, Boston University School of Management

"Cary Cherniss and Daniel Goleman have made major contributions to improving emotional intelligence in organizations. Read this book to enrich and deepen your knowledge about this important area of research and practice."
Clayton P. Alderfer, professor and director of Organizational Psychology, Rutgers Graduate School of Applied & Professional Psychology

Tables, Figures, & Exhibits xi

Foreword xv
Warren Bennis

Preface xix

The Contributors xxvii

PART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE 1

1 Emotional Intelligence and Organizational Effectiveness 3
Cary Cherniss

2 Emotional Intelligence: Issues in Paradigm Building 13
Daniel Goleman

3 An EI–Based Theory of Performance 27
Daniel Goleman

4 The Economic Value of Emotional Intelligence Competencies and EIC–Based HR Programs 45
Lyle M. Spencer

5 Measurement of Individual Emotional Competence 83
Marilyn K. Gowing

6 Group Emotional Intelligence and Its Influence on Group Effectiveness 132
Vanessa Urch Druskat, Steven B. Wolff

PART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONAL INTELLIGENCE 157

7 Using Human Resource Functions to Enhance Emotional Intelligence 159
Ruth L. Jacobs

8 The Challenge of Hiring Senior Executives 182
Claudio Fernández–Aráoz

PART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING IN ORGANIZATIONS 207

9 Training for Emotional Intelligence: A Model 209
Cary Cherniss, Daniel Goleman

10 How and Why Individuals Are Able to Develop Emotional Intelligence 234
Richard E. Boyatzis

11 Developing Emotional Competence Through Relationships at Work 254
Kathy E. Kram, Cary Cherniss

12 Implementing Emotional Intelligence Programs in Organizations 286
Cary Cherniss, Robert D. Caplan

References 305

Name Index 327

Subject Index 333

CARY CHERNISS is professor of applied psychology at Rutgers University. Cherniss is a specialist in emotional intelligence, work stress and burnout, management training and development, planned organizational change, and career development.

DANIEL GOLEMAN is the author of the New York Times best–seller Emotional Intelligence and Working with Emotional Intelligence.
Goleman and Cherniss cochair the Consortium for Research on Emotional Intelligence in Organizations at Rutgers.