The 2013 Pfeiffer Annual: Training

The Leader in Resources for Training & HR Professionals for the Past Four Decades Experiential Learning Activities Instruments Articles For more than 40 years, The Pfeiffer Annuals have helped professionals in the workplace learning and performance field to stay ahead of their organizations' needs. The 2013 Pfeiffer Training Annual is no exception. It offers a hands-on guide to the latest thinking and approaches to training and development. To address the need for leadership development, the Annual presents a "Preparing Leaders for the Future" theme, with valuable information on such practical topics as improving learning and performance, exploring skills of successful leaders, the supervisor's motivational tool kit, and much more. ELAs are presented as complete, ready-to-use training designs. This year in the Editor's Choice section Karl Albrecht shares his ideas for thinking more clearly, creatively, and cleverly and Lou Russell offers a real-world activity that helps participants see how they contribute to the stress and frustration of their work day. Use the articles section for your own professional development or as a lecture resource within your training sessions. Must-haves in this section include articles by Catherine Rezak, Homer H. Johnson, and Leonard D. Goodstein. With the depth and breadth of resources, the Annual content is entirely new each year, ensuring a steady stream of contemporary knowledge and tools. Use the Annual to stay on top of developments within the profession, dip into the content for a contribution that targets a specific performance need, or to develop a complete program, and learn how others in the field are tackling the ever-increasing challenges of developing a capable, productive workforce.

Website Contents xiii Preface xvii The Difference Between Training and Consulting: Which Annual to Use? xxiii Introduction to The 2013 Pfeiffer Annual: Training xxvii Experiential Learning Activities Introduction to the Experiential Learning Activities Section 1 Experiential Learning Activities Categories 5 The Graham Cracker Challenge: Examining Risk and Reward 13 John Goldberg ∗∗Are You Ready? Assessing Change Readiness 17 Teri–E Belf Contradictory Preferences: Role Playing 25 Lauri Luoto The ADAPT Problem–Solving Model: Using Interviewing 35 Jennifer Straub, Nicole Russo, Sarah Eckstein, and Daniel Eckstein ∗∗Pop Goes the Bottom Line!: Examining the Impact of 51 Feedback on Performance Ken Steiger ∗∗Preparing Leaders for the Future Topics Throwing Kisses: Encouraging Desired Behaviors 57 Marilyn Marles Congratulations!: Mixing It Up 61 Jan Yuill †QR Codes for Training: Improving Learning and Performance 65 Kella B. Price Dialogue: Using Discussions to Facilitate Learning 77 Mohandas Nair Buzz, Buzz: Increasing Participant Engagement 81 Sandra A. Shelton Superpowers: Learning to Improve Performance 87 Lisa Strick ∗∗The Creative Leader: Measuring Creativity Characteristics 97 Shirley Copeland ∗∗The Leadership Pyramid: Exploring Skills of Successful Leaders 103 J. Alexis Mamber Editor’s Choice Introduction to the Editor’s Choice Section 109 The Thinker’s Test: A Learning Experience for Thinking More Clearly, Creatively, and Cleverly 111 Karl Albrecht Build a Better “To Do” List 117 Lou Russell The Cents of It All: Employee Value Simulation 123 Lily Cheng and Peter Cheng †Cutting Edge Topics Inventories, Questionnaires, and Surveys Introduction to the Inventories, Questionnaires, and Surveys Section 127 Measuring Innovators and Adopters for Web 3.0 129 Sacip Toker and James L. Moseley The Manager Quality Performance Index (MQPI): Driving Superior People Results Through Measurement 147 Allan H. Church, Michael D. Tuller, and Erica I. Desrosiers Articles and Discussion Resources Introduction to the Articles and Discussion Resources Section 167 ∗∗Self–Reflection: A Key Leadership Competency 171 Deb Pastors ∗∗Considering the “Soft” Aspects of Decision Making 175 Erwin Rausch and Charles Anderson The Supervisor’s Motivational Tool Kit 187 Deborah Spring Laurel †A Positive Vision for 2020: The Confluence of Information Technology with T&D 191 Phillip E. Nelson and Teri–E Belf Toward a Healthy World: Meeting the Leadership Challenges of the 21st Century 199 Sherene Zolno Keeping Training Alive in a Recovering Economy 207 Kurt Iskrzycki, Susan Cain, and Tim Buividas What Makes Up the Most Beloved Activities? Framework for Rapid Training Activity Creation 213 Lauri Luoto Planning, Not Playing: Training Through Simulation Design 219 Noam Ebner and Daniel Druckman ∗∗Leadership and Accountability Lecturette 235 Phil Van Horn ∗∗Developing Values–Based Leaders 239 Homer H. Johnson ∗∗I Have Seen the Future and It’s Not What It Was Cracked Up to Be 251 Leonard D. Goodstein ∗∗Connecting the Dots: Developing Leaders Who See the Big Picture 267 Catherine J. Rezak Contributors 281 Contents of the Companion Volume, The 2013 Pfeiffer Annual: Consulting 285 Pfeiffer Publications Guide 289

Elaine Biech is president and managing principal of ebb associates inc, an organizational development firm that helps organizations work through large-scale change. The recipient of ASTD's highest honor, the Gordon M. Bliss award, Biech is the author and editor of over four dozen books, including The Book of Road-Tested Activities, Pfeiffer Annuals of Training and Consulting, 90 World-Class Activities by 90 World-Class Trainers, Training for Dummies, The Business of Consulting , and others, all published by Wiley.