Make Difficult People Disappear: How to Deal with Stressful Behavior and Eliminate Conflict

Praise for Make Difficult People Disappear

"Make Difficult People Disappear goes beyond personality profiles and difficult people It′s a must–read for leaders wanting to improve themselves, their teams, and their organizations."
Phillip Vincent, Field enablement Lead, LATAM, Canada, Microsoft Corp.

"If your focus is on developing a strong team, improving your guest s experience, and reducing your own leadership stress read this book."
Terry Prather, president, SeaWorld Orlando

"Have you ever wondered if you are the difficult person that others want to make disappear? If so, this engaging fable is for you. It will help you identify traits and actions in your own life and produce dynamic, fully functioning teams within your organization."
Michael Mowdy, CLU, ChFC, Agent, State Farm Insurance

"Everyone has at least one person they wish would disappear. Exit Houdini, enter Monica. Monica has crafted the answers that you can use the minute you buy, read, and implement this book."
Jeffrey Gitomer, author of The Little Gold Book of YES! Attitude

"A wise bit of advice from a woman who knows what she′s doing when it comes to leadership!"
Imad Raad, Ground Safety/Security Manager, Royal Jet Group

"The journey up the corporate ladder can be filled with difficulty labels, particularly for women. But, this book finally proves that it isn′t all about gender or position, but who we are and what we say, Four words: BUY IT. READ IT."
Kathleen Leischen, Sr. Director of Marketing Research, Office Depot

Acknowledgments iv

Introduction vii

Author s Note on Sources xi

1 BRIBES . . . in the Form of Sprinkles? 1

2 SHIFTS . . . in Your Expectations 19

3 LABELS . . . That Actually Make Sense 43

4 MAPS . . . Showing Where Others Can Go before Being Told 65

5 PRAISE . . . without Pom–Poms Unless That s What They Need 89

6 CLUES . . . That You Can Finally Hear 113

7 HOPE . . . in What Others Intend Despite What They Do 135

8 WHEELS . . . of Motion Not Attached to a Bus 147

9 HABITS . . . That Help You Be You and Let Them Be Them 169

Conclusion 187

Appendix: CORE Snapshot 193

About the Author 195

Monica Wofford, CSP, is the CEO of Contagious Companies, Inc., a training and consulting firm specialzing in the transformation of managers from those promoted, but perhaps not prepared, into high performing leaders. She s had the privilege of working with organizations such as Estee Lauder, the United States Mint, the FAA, SeaWorld, and the Department of Education, and has engaged audiences in all fifty United States and seventeen Countries. When not serving clients and leading her own team, Monica is an active member of the National Speakers Association and the International Society for Performance Improvement.