Managing to Change the World: The Nonprofit Managers Guide to Getting Results

For leaders at nonprofit organizations, good intentions aren′t enough. To be effective, managers need to know how to get results. In this "management 101" manual, Alison Green and Jerry Hauser offer step–by–step guidance on everything it takes to make that happen, including how to: Effectively manage specific tasks and broader responsibilities Set clear goals and hold people accountable to them Establish a results–oriented culture Hire, develop, and retain a staff of superstars Address performance problems and dismiss staffers who fall short Use your own time wisely Exercise authority without being a tyrant or a wimp Maximize your relationship with your own boss Whether you′re a new manager or an experienced one, Managing to Change the World will give you the tools you need to get results. "I have found it to be incredibly useful. It is truly a remarkable achievement." — Richard Buery, Jr. , president and chief executive officer, The Children′s Aid Society "Managing to Change the World gives remarkably helpful and practical advice about important management strategies and skills in the nonprofit world. This book is a treasure, with sound guidance on how to achieve organizational excellence." — Heather Booth , founder and president, Midwest Academy "This book captures the nuts–and–bolts of management in a comprehensive, insightful, and practical manner. What a great resource for both nonprofit and for–profit managers." — Les Silverman , director emeritus, McKinsey & Company "What a great book! I bought it for my entire management team because I wanted them to also benefit from its wisdom." — Gene Karpinski , president, League of Conservation Voters "This management bible sits on my desk and I′ve given it to more than a few other social entrepreneurs along the way—an invaluable resource!" — Abby Falik , founder and CEO, Global Citizen Year This book includes premium content that can be accessed from our Web site when you register at www.josseybass.com/go/managingtochangetheworld using the password professional.

List of Tools v CHAPTER 1: THE JOB OF A MANAGER 1 PART 1: MANAGING THE WORK CHAPTER 2: MANAGING SPECIFIC TASKS: BASIC DELEGATION 9 CHAPTER 3: MANAGING BROAD RESPONSIBILITIES: ROLES AND GOALS 33 CHAPTER 4: MANAGING THE “IN–BETWEEN”: BUILDING A CULTURE OF EXCELLENCE 59 CHAPTER 5: MANAGING THE DAY–TO–DAY WORK OF YOUR TEAM: STRUCTURES TO BRING IT ALL TOGETHER 67 PART 2: MANAGING THE PEOPLE CHAPTER 6: HIRING SUPERSTARS 81 CHAPTER 7: DEVELOPING PEOPLE 121 CHAPTER 8: RETAINING YOUR BEST 147 CHAPTER 9: ADDRESSING PERFORMANCE PROBLEMS AND LETTING PEOPLE GO 155 PART 3: MANAGING YOURSELF CHAPTER 10: EXERCISING AUTHORITY WITHOUT BEING A WIMP OR A TYRANT 187 CHAPTER 11: MANAGING YOUR TIME AND STAYING ORGANIZED 195 CHAPTER 12: MANAGING UP 215 Conclusion: Personal Qualities of a Great Manager 225 Appendix: Getting Started 227 Acknowledgments 229 About the Authors 231 A Note to Readers 232 About The Management Center 233 FREE Premium Content This book includes premium content that can be accessed from our Web site when you register at www.josseybass.com/go/managingtochangetheworld   using the password professional. LIST OF TOOLS Tool 2.1: Delegation Worksheet 27 Tool 2.2: Sample Project Plan 28 Tool 3.1: Sample Goal Development Process 54 Tool 3.2: Sample Success Sheet: Setting Goals 56 Tool 3.3: Sample Organizational Goals 57 Tool 4.1: Sample Statement of Core Values 66 Tool 5.1: Sample Check–In Meeting Agenda 76 Tool 5.2: Sample Check–In Success Sheet 77 Tool 6.1: Sample Job Posting 99 Tool 6.2: Sample Talent List 101 Tool 6.3: Sample Worksheet for Building the Applicant Pool 102 Tool 6.4: Sample Rejection E–Mails 104 Tool 6.5: Sample Job Simulation Exercises 105 Tool 6.6: Sample Interview Preparation E–Mail 107 Tool 6.7: Sample Interview Questions 108 Tool 6.8: Sample Interview Outline 110 Tool 6.9: Sample Reference Check Questions 114 Tool 6.10: Sample Orientation Outline 116 Tool 7.1: Feedback Worksheet 134 Tool 7.2: Sample 2 × 2 Feedback Form 135 Tool 7.3: Sample Completed Evaluation Form for a Corrective Assessment 136 Tool 7.4: Sample Completed Evaluation Form for a Strong Assessment 141 Tool 8.1: Sample Retention Chart 153 Tool 9.1: Sample Progressive Discipline Policy 175 Tool 9.2: Sample Script for Informal Performance Warning 176 Tool 9.3: Sample Formal Performance Warning in Writing 178 Tool 9.4: Sample Firing Script 180 Tool 9.5: Sample Coaching–Out Script 181 Tool 11.1: Sample Daily List 212 Tool 11.2: Sample Weekly–Plus List 213 Tool 12.1: Sample Division of Labor Plan 223 ?

Jerry Hauser is co–founder and CEO of The Management Center, a nonprofit consulting firm. He previously served as COO of Teach For America where he helped grow the organization from $8 million to $38 million in annual revenue and from 3,000 to 17,000 applicants annually. Jerry was an associate at McKinsey & Company and holds a J.D. from Yale Law School and a B.A. from Duke University. Jerry writes and speaks extensively on nonprofit management and leadership. Alison Green writes a weekly column on career and management for the Money section of U.S. News & World Report′s website. She is also the founder of the popular Ask a Manager website and blog.  Alison was the communications and publications director for two grassroots advocacy organizations and spent six years as a staff writer and campaign coordinator for People for the Ethical Treatment of Animals (PETA). Her writings have been published in The Washington Post, The New York Times, and more than 250 other newspapers. The Management Center Founded in 2006, The Management Center works with nonprofit senior managers and staff, delivering intensive one–on–one coaching and training in the fundamentals of effective management. The Management Center has worked with more than 50 organizations, including the NAACP, Center for Community Change, Democracia USA, Media Matters for America, and the New Organizing Institute.