Launching and Leading Change Initiatives in Health Care Organizations: Managing Successful Projects

Praise for Launching and Leading Change Initiatives in Health Care Organizations "No one understands the health care environment—or change—better than David Shore. In this brilliant book, David provides that rare blend of profound insight with immensely practical application. This book is destined to become the definitive guide on leading change initiatives within health care organizations." —Stephen M. R. Covey, The New York Times and # 1 Wall Street Journal best-selling author of The Speed of Trust and coauthor of Smart Trust "David Shore has written a timely, insightful book about making change actually happen, and he has done so within the context of the changes confronting today's health care industry. His methodology for preparing people and organizations for the challenge of change is illuminating. Launching and Leading Change Initiatives in Health Care Organizations is a gift for those of us in the field working every day." —Anthony R. Tersigni, EdD, FACHE, President and Chief Executive Officer, Ascension "David Shore's new book is a must read by anyone leading, approving, or resourcing projects. As David states, 'Don't leave change to chance.' Fortunately, with this wonderfully written and practical blueprint, we won't have to!" —Jona Raasch, Chief Executive Officer, The Governance Institute "Practical, hands-on, and easily accessible, Dr. Shore's new book gives health care leaders the tools and techniques to launch and manage change initiatives effectively. Senior leaders in every sort of health care organization should read this book and take its lessons to heart." —Michael F. Mahoney, President and Chief Executive Officer, Boston Scientific Corporation "Launching and Leading Change Initiatives in Health Care Organizations is an engaging tour de force that combines managing change and managing health care in a positively brilliant fashion. Dr. Shore's hands-on experience around the world and in the library are unparalleled, as is his fresh perspective on project management. The strategy and tactics offered will be invaluable to every industry and every business." —Edward T. Reilly, President and Chief Executive Officer, American Management Association

Preface Acknowledgements The Author PART ONE: Changing Health Care Introduction: The Need for Change Chapter 1 How Organizations Can Really Change Chapter 2 Criteria for an Initiative’s Success Chapter 3 Planning: Seeds of Success and Failure PART TWO: Select the Right Projects Introduction: The Crowded Runway Chapter 4 Identifying and Creating the Right Initiatives Chapter 5 Selecting, Prioritizing, and Monitoring Change Initiatives PART THREE: Choose the Right People Introduction: How Important Are Decisions About People? Chapter 6 What You Are Looking For Chapter 7 Assembling the Individuals for a Change Event Chapter 8 Converting Individuals Into a Project Implementation Team Chapter 9 The First Mile and Beyond

DAVID A. SHORE, PhD, is former associate dean of the Harvard School of Public Health and founding director of the Program in Program Management. He is on the faculty of Harvard University and Adjunct Professor of Organizational Development and Change at the University of Monterrey Business School, Mexico. His previous book is Forces of Change: New Strategies for the Evolving Health Care Marketplace (also from Jossey-Bass).