Steps to Safety Culture Excellence

Provides a clear road map to instilling a culture of safety excellence in any organization Did you know that accidental injury is among the top ten leading causes of death in every age group? With this book as your guide, you′ll learn how to help your organization develop, implement, and sustain Safety Culture Excellence, vital for the protection of and improvement in the quality of life for everyone who works there. STEPS to Safety Culture Excellence is based on the authors′ firsthand experience working with international organizations in every major industry that have successfully developed and implemented ongoing cultures of safety excellence. Whether your organization is a small regional firm or a large multinational corporation, you′ll find that the STEPS process enables you to instill Safety Culture Excellence within your organization. STEPS (Strategic Targets for Excellent Performance in Safety) demystifies the process of developing Safety Culture Excellence by breaking it down into small logical, internally led tasks. You′ll be guided through a sequence of STEPS that makes it possible to: Create a culture of excellence that is reinforced and empowered at every level Develop the capability within the culture to identify, prioritize, and solve safety problems and challenges Maintain and continuously improve the performance of your organization′s safety culture Although this book is dedicated to safety, the tested and proven STEPS process can be used to promote excellence in any aspect of organizational performance. By optimizing the safety culture in your organization, you will give the people you work with the skills and knowledge to not only minimize the risk of an on–the–job accident, but also to lead safe, healthy lives outside of work.

INTRODUCTION vii OTHER WORKS ON SAFETY CULTURE xvii UNDERSTANDING AND IMPROVING SAFETY CULTURE xix MAKING THE DECISION TO PURSUE SAFETY CULTURE EXCELLENCESM∗ xxix MILESTONE 1 STRATEGY 1 STEP 1.1 Purpose 5 STEP 1.2 Core Values 6 STEP 1.3 Vision 8 STEP 1.4 Long– and Short–Term Goals 10 STEP 1.5 Objectives 12 STEP 1.6 Marketing 12 STEP 1.7 Initiatives 15 STEP 1.8 Safety Excellence Accountability System 16 STEP 1.9 Identify and Enable Change Agents 20 STEP 1.10 Measure/Adjust 24 STEP 1.11 Continuous Improvement 27 MILESTONE 2 ASSESSMENT 29 STEP 2.1 Evaluation of Existing Safety Initiatives 30 STEP 2.2 Perceptions 31 STEP 2.3 Interviews 37 STEP 2.4 Safety Data Analysis 39 MILESTONE 3 CLARITY 41 STEP 3.1 SET Structure 42 STEP 3.2 SET Strategy Briefing 47 STEP 3.3 SET Clarity Workshop 48 STEP 3.4 STEPS Employee Briefing(s) 57 MILESTONE 4 CLIMATE 63 STEP 4.1 Commitment 65 STEP 4.2 Caring 67 STEP 4.3 Cooperation 68 STEP 4.4 Coaching 70 MILESTONE 5 CHEMISTRY 75 STEP 5.1 Passion 76 STEP 5.2 Focus 78 STEP 5.3 Expectations 80 STEP 5.4 Proactive Accountability 86 STEP 5.5 Reinforcement 87 STEP 5.6 Vulnerability 89 STEP 5.7 Communication 91 STEP 5.8 Measurement 97 STEP 5.9 Trust (The Bonding Agent) 104 MILESTONE 6 CONTROL 107 STEP 6.1 Targeting Safety Improvement 108 STEP 6.2 Taking a Safety–Improvement STEP 111 STEP 6.3 Converting BBS to STEPS 112 STEP 6.4 Motivation 114 MILESTONE 7 CONTINUOUS IMPROVEMENT 117 STEP 7.1 Ongoing Safety–Improvement STEPS 118 STEP 7.2 The FILM for a Cultural Snapshot 119 STEP 7.3 Multilevel Support 122 STEP 7.4 Succession Plan for SET 123 STEP 7.5 Onboarding: New–Employee Orientation to STEPS 124 STEP 7.6 Professional Development 125 STEP 7.7 Reassessment 126 CONCLUSION 127 BIBLIOGRAPHY 129 APPENDIX A EXPLANATION OF TERMS 131 APPENDIX B PARETO ANALYSIS WORKSHEET AND INSTRUCTIONS 133 APPENDIX C SELECTING EFFECTIVE MEMBERS FOR SAFETY EXCELLENCE TEAMS 135 APPENDIX D LIST OF VARIABLES RECOMMENDED FOR ACCIDENT INVESTIGATION REPORTS 137 APPENDIX E ACTION PLAN FORM 139 APPENDIX F STEPS AUDIT CHECKLIST 141 INDEX 143

TERRY L. MATHIS is the founder and CEO of ProAct Safety, an international safety excellence consulting firm that has pioneered innovative approaches to culture improvement, behavioral strategies, and management of safety since 1993. He is a regular keynote speaker and columnist for safety publications, as well as a strategic advisor to the leaders of many top performing organizations. SHAWN M. GALLOWAY is President of ProAct Safety. As an international consultant, professional keynote speaker, and strategist, he has helped hundreds of organizations achieve and sustain excellence in safety, culture, and operational performance. He is also the host of the highly acclaimed weekly podcast series, Safety Culture Excellence®, a columnist for several magazines, and advisor to many of the best in safety performance.

“The 38–page introductory section provides a useful summary of the background principles involved in the pursuit of safety culture excellence and is a good read for those unfamiliar with this topic.” ( Occupational Medicine , 5 July 2014)