The Social Media Handbook: Rules, Policies, and Best Practices to Successfully Manage Your Organizations Social Media Presence, Posts, and Potential

The e–Policy Handbook "What every business book should be: easy to understand, full of practical tips, and provocative...You might not find a more useful business book this year, or next, than this one." —Training Magazine "The e–Policy Handbook is the perfect companion to have at your side when drawing up your policies." —Legal Management E–Mail Rules "A best–practices toolkit for maximizing the effectiveness of corporate e–mail systems." —The Business Journal Online "A well–organized guide to implementing e–risk management....Delivers a high–level training program for your clients." —American Bar Association, Business Law Today

Contents of the Web About the Author Introduction: Getting the Most from This Resource Why Every Organization Needs a Social 1. Media Policy and Compliance Management Program 2. Social Media and the Law: What Every Organization Needs to Know About Legal Compliance 3. Social Networking Creates Legal Evidence: How to Manage Records and E–Discovery Compliantly 4. Regulatory Compliance: Government and Industry Watchdogs Keep an Eye on the Social Web  5. Privacy, Security, and Social Media: What Every Employer—and User—Should Know  6. Blog Risks and Compliance Rules 7. Mobile Devices Drive Social Media Risks 8. Seven–Step Action Plan for Successful Social Media Policy and Compliance Management 9. Conduct a Social Media Policy Audit 10. Writing Effective Social Media Policies 11. Content Rules Are Critical to Compliance 12. Enforce Policy Compliance with Education 13. Reputation Management: Responding to and Recovering from a Social Networking Nightmare 14. Sample Policies: Social Media, Blogs, and Related AUPs 15. Glossary of Social Media, Legal, Regulatory, and Technology Terms Notes  Index The following materials are available for download from www.pfeiffer.com/go/flynn password: professional Test Your Social Media Compliance Management Know–How Test Your Social Media Compliance Management Know–How: Answer Sheet for Trainers Self–Assessment: E–Discovery, Record Retention, and Policy Compliance E–Discovery, Record Retention, and Policy Compliance: Answer Sheet for Trainers State Rules of Civil Procedure and State E–Discovery Guidelines Handout Blog Policy and Compliance: Self–Assessment Blog Policy and Compliance: Answer Sheet for Trainers Sample Social Media Policy Audit Questionnaire for Managers, Supervisors, and Executives Sample Social Media Policy: Handout 113 Social Media Best Practices: Handout Resources

Nancy Flynn is the founder and executive director of The ePolicy Institute. She is an internationally recognized expert on workplace social media, e–mail, and Internet policy, compliance, and communications. She is the author of 12 books including The e–Policy Handbook and The ePolicy Toolkit.