The Guide to Getting Paid: Weed Out Bad Paying Customers, Collect on Past Due Balances, and Avoid Bad Debt

PRAISE FOR THE GUIDE TO GETTING PAID

In the credit and collections world, Michelle Dunn is one of the best at helping businesses limit their losses. The advice and strategies in this book provide an excellent framework for establishing sound credit policy and effective collection practices. Anyone who extends credit needs to invest the time to read this book to save time, frustration, and, well, money!" Gary Jensen, Editor, collector mentor

Michelle Dunn continues to impress me with the most comprehensive information for people interested in debt collection. Michelle is one of the few very knowledgeable experts in debt collection information and procedures." Robert Pinchuck, President, Columbia Financial International, Inc.

Not only does Michelle give great tips on the tried and true collection letters and telephone calls, but ventures into today′s collection strategies of email and social media. It′s well worth your investment for those chapters alone!" Tim Paulsen, author of Paid in Full

If there′s one book that any business wanting a positive cash flow needs, it′s Michelle Dunn′s The Guide to Getting Paid. Comprehensive and specific, you learn what to do, when to do it, and what to avoid." Paul and Sarah Edwards, coauthors of The Working from Home Encyclopedia

Foreword Harry A. Strausser III.

Preface.

Chapter 1 What Is Credit Management?

Chapter 2 How Credit Affects Business.

Chapter 3 Effective Payment Arrangements.

Chapter 4 Handling Customer Deductions.

Chapter 5 Debt Collection Calls.

Chapter 6 Using E–Mail in Collections.

Chapter 7 Using Social Media in Collections.

Chapter 8 Third Party Collection Services.

Chapter 9 Debt Collection Laws, Rules, and Regulations.

Conclusion.

About the Author.

Index.

Michelle Dunn is an internationally known expert on credit and collections. As a leading authority on debt collection to businesses everywhere, Michelle is a consultant and keynote speaker. She is founder and CEO of the American Credit and Collections Association and has worked in the industry for more than twenty years. She has been featured in Forbes, Entrepreneur, and SmartMoney, among other media outlets. Most recently, she was nominated for a Credit Excellence Award.