The Nonprofit Outcomes Toolbox: A Complete Guide to Program Effectiveness, Performance Measurement, and Results

"A well–done tutorial on outcome use and assessment."—MARIO MORINO, Cofounder and Chairman, Venture Philanthropy Partners
". . . a real contribution to the field. What makes this an amazing document is its depth and comprehensiveness. There′s just an extraordinary amount of information here, and Penna has made quite an effort to make it useful. I also really appreciate the conversational style, the exercises, and the pop culture references. It′s clear Penna made a real effort to keep this engaging for the reader."—JACOB HAROLD, Program Officer, Philanthropy Program, William and Flora Hewlett Foundation
". . . the Encyclopedia of Outcomes . . ."—DEBORAH NATENSHON, CEO, The Center for What Works
"Penna has pulled it all together and provided an enormously useful overview."—MICHAEL E. CLARK, President, Nonprofit Coordinating Committee of New York
"The Nonprofit Outcomes Toolbox takes outcome funding a quantum leap forward. We have struggled for years to help our investees implement an outcome strategy with mixed success. You have created a simple, easy–to–use, and easy–to understand road map for organizations committed to becoming more effective and sustainable."—ALAN SORKIN, President, Social Venture Partners International

Spis treści:
Image Credits.
Foreword.
How to Use This Book.
Author’s Notes.
Acknowledgments.
Introduction.
PART ONE: THE BASICS.
Chapter 1: Approaching Outcomes.
Outcomes: The Third Stage of Management.
The Problem Approach.
The Activity Approach.
The Process Approach.
The Vision Approach.
In Summary.
Chapter 2: The Language of Outcomes.
Understanding the Language.
Shifting Perspectives.
From Funder to Investor.
From Activity to Results.
From Service to Change.
Chapter 3: The Shape of Outcomes.
The Importance of a Target.
Characteristics of Well–Defined Outcome State ments.
Positive Improvement.
Meaningful.
Sustainable.
Bound in Time.
Bound in Number.
Narrowly Focused . . .
. . . and Doable (with a Stretch!).
Measurable.
Verifiable.
Chapter 4: Finding Your Outcomes.
You Get What You Measure.
Results–Based Accountability (RBA).
A Common Outcome Framework.
Outcomes and Indicators.
Knowledge/Learning/Attitude.
Behavior.
Condition/Status.
PART TWO: WORKING WITH OUTCOMES.
Chapter 5: Planning with Outcomes.
Outcome Management Framework.
Another Approach.
Chapter 6: The Capacity for Outcomes.
Another Tool: SEED.
Chapter 7: Tracking with Outcomes.
Chapter 8: Learning with Outcomes.
Data versus Information versus Knowledge.
Chapter 9: Communicating with Outcomes.
The Smart Chart.
Chapter 10: Communicating Our Outcomes.
Scales and Ladders.
The Program Results Story.
Three Core Questions: Audience, Content, and Flow.
The Story Pyramid.
PART THREE: ADVANCED TOOLS.
Chapter 11: The Power of Six Sigma.
Chapter 12: Keeping It All in Balance.
Typical Scorecard.
The Public Sector Scorecard.
A Governmental Scorecard.
A Social Sector Scorecard.
An OASAS Scorecard.
Chapter 13: Budgeting with Outcomes.
Chapter 14: Outcomes in Administration.
Writing the Results Description.
PART FOUR: OTHER TOOLS AND PERSPECTIVES.
Chapter 15: A Different View of Nonprofits.
Chapter 16: Thinking about Value.
Chapter 17: Building Value In.
Chapter 18: A Few Final Tools . . .
Looking for Trouble: FMEA.
Gone Fishin’: A Cause and Effect Analysis.
TRIZ: Considering the Contradictions.
One Final Tool: Process Management.
Process Documentation.
Process Mapping.
Value Stream Mapping.
CONCLUSION.
Wrapping It All Up.
Appendix.
Notes.
About The Rensselaerville Institute.
About Charity Navigator.
About the Author.
Index.

Nota biograficzna:
ROBERT M. PENNA, PhD, is a researcher and consultant, a member of the Charity Navigator Advisory Panel, and one of the nation′s foremost experts in comparative outcome models for the nonprofit and governmental sectors.

Okładka tylna:

"A well–done tutorial on outcome use and assessment."—MARIO MORINO, Cofounder and Chairman, Venture Philanthropy Partners
". . . a real contribution to the field. What makes this an amazing document is its depth and comprehensiveness. There′s just an extraordinary amount of information here, and Penna has made quite an effort to make it useful. I also really appreciate the conversational style, the exercises, and the pop culture references. It′s clear Penna made a real effort to keep this engaging for the reader."—JACOB HAROLD, Program Officer, Philanthropy Program, William and Flora Hewlett Foundation
". . . the Encyclopedia of Outcomes . . ."—DEBORAH NATENSHON, CEO, The Center for What Works
"Penna has pulled it all together and provided an enormously useful overview."—MICHAEL E. CLARK, President, Nonprofit Coordinating Committee of New York
"The Nonprofit Outcomes Toolbox takes outcome funding a quantum leap forward. We have struggled for years to help our investees implement an outcome strategy with mixed success. You have created a simple, easy–to–use, and easy–to understand road map for organizations committed to becoming more effective and sustainable."—ALAN SORKIN, President, Social Venture Partners International