Conflict Resolution for Managers and Leaders: The CDR Associates Training Package Participants Workbook

CDR Associates′ training programs have been recognized throughout the world for their high–quality, effective, and innovative approaches to handling conflict in diverse workplace settings. Conflict Resolution for Managers and Leaders offers you a proven program that will help you learn the key concepts and skills in conflict management, negotiation, and dispute resolution. The Participant′s Workbook is designed to make you a better leader and manager by equipping you to address conflict with confidence.
Conflict Resolution for Managers and Leaders is filled with information and interactive exercises to help you develop practical skills in a fun and engaging manner. This workbook contains the information you need to participate in the CDR training program. Although the comprehensive program consists of eight modules, your trainer may customize the session by using select modules. The eight modules are
Dynamics of Competition and Cooperation
Causes and Dynamics of Conflict
Interest–Based Negotiation and Problem Solving
Communication Skills I: Effective Listening
Communication Skills II: Framing and Reframing
Raising Conflict Productively
Structural Conflict in Organizations
Facilitative Leadership
Conflict Resolution for Managers and Leaders was created for people like you—leaders, managers, and supervisors—or for anyone interested in developing skills to resolve individual, team, and systemic problems in organizations. It also includes lessons on facilitative leadership, collaboration, and effective communication.
Praise from Participants of the CDR Training
"All of the trainers I had the opportunity to work with increased my level of learning."
—Clinical social worker
"I really appreciated the energy and enthusiasm you and your colleagues dedicated to the Mediation Process Seminar. The richness of th e coaching and individual time for feedback to participants was a very helpful and impressive component of the training."
—Director, University Training Resource Center
"Tremendous impact—brought the understanding and feel of the experience to life. Some of the most effective role playing I have experienced (and I hated role playing until these sessions)."
—Senior manager, large international corporation
"The demonstrations gave me an opportunity to watch and learn how many ways a situation can be viewed and handled."
—Ombudsman case coordinator, large international corporation
"Changed my life! Can′t wait to start my practice."
—Editor
"[I learned] how mediation can resolve conflicts at work. It′s a tool we′ve not used before, but will now."
—Director of Human Resources, large corporation
"[The trainers′] different styles of presentations and mediation were very valuable to see. They were all great in their individual ways."
—Psychologist
"[l learned] a totally different approach. I knew there had to be a better way. This week I learned a better way."
—Attorney
"Thank you for creating CDR! I think it offers a fabulous service, both in terms of mediating and training. The seminar last week was among the best I have ever attended. Since that experience, I have realized not only that I enjoy that type of ′exercise′ but that I might be good at it, too. That is an unexpected revelation. I am thinking about how to get involved."
—Attorney
"All of the trainers I had the opportunity to work with increased my level of learning."
—Clinical social worker
"I really appreciated the energy and enthusiasm you and your colleagues dedicated to the Mediation Process Seminar. The richness of the coaching and individual time for feedback to participants was a very helpful and impressive component of the training."
—Director , University Training Resource Center
"Tremendous impact—brought the understanding and feel of the experience to life. Some of the most effective role playing I have experienced (and I hated role playing until these sessions)."
—Senior manager, large international corporation
"The demonstrations gave me an opportunity to watch and learn how many ways a situation can be viewed and handled."
—Ombudsman case coordinator, large international corporation
"Changed my life! Can′t wait to start my practice."
—Editor
"[I learned] how mediation can resolve conflicts at work. It′s a tool we′ve not used before, but will now."
—Director of Human Resources, large corporation
"[The trainers′] different styles of presentations and mediation were very valuable to see. They were all great in their individual ways."
—Psychologist
"[l learned] a totally different approach. I knew there had to be a better way. This week I learned a better way."
—Attorney
"Thank you for creating CDR! I think it offers a fabulous service, both in terms of mediating and training. The seminar last week was among the best I have ever attended. Since that experience, I have realized not only that I enjoy that type of ′exercise′ but that I might be good at it, too. That is an unexpected revelation. I am thinking about how to get involved."
—Attorney

Spis treści:
ABOUT CDR ASSOCIATES.
INTRODUCTION.
The Nature of Conflict.
CDR’s Approach to Conflict and Collaboration.
CDR’s Approach to Training.
Overview of the Modules.
A Lifelong Journey.
MODULE 1. Dynamics of Competition and Cooperation.
MODULE 2. Causes and Dynamics of Conflict.
MODULE 3. Interest–Based Negotiation and Problem Solving.
MODULE 4. Communication Skills I: Effective Listening.
MODULE 5. Communication Skills II: Framing and Reframing.
MODULE 6. Raising Conflict Productively.
MODULE 7. Structural Conflict in Organizations.
MODULE 8. Facilitative Leadership.

Nota biograficzna:
 CDR Associates is an internationally known consulting firm that provides mediation, collaborative decision making, public participation, conflict management, and customized training services. Founded in 1978, CDR Associates intervenes as a neutral third party and builds capacity within agencies, businesses, and organizations to address labor–management relations, resolve interpersonal and team disputes, and design disputeresolution systems. CDR Associates also works with its public and private sector clients to enhance their ability to manage external conflicts and form collaborative relationships with other organizations, stakeholders, and members of the public.
CDR Associates is best known for its hallmark training programs. Throughout its nearly thirty–year history, CDR Associates has trained thousands of individuals in negotiation, facilitation, mediation, public involvement, and conflict management skills. CDR Associates’ training programs Leadership Dynamics, Effective Negotiation, Extreme Facilitation, The Mediation Process, Mediating Workplace Disputes, Conflict Resolution for Managers and Leaders, Public Policy Clashes, and Crisis Management have enabled organizational leaders, agency policymakers, managers, lawyers, judges, and other professionals to effectively manage differences and resolve conflicts in their workplaces, communities, and homes.
CDR Associates is recognized as a leader in the collaborative decision–making and conflict–resolution field. Its interventions and training programs have had far–reaching influence on individuals and institutions in the United States and over sixty countries around the world. CDR clients have included AT&T, Levi Strauss, Pitney Bowes, Sprint, the U.S. Federal Reserve, the U.S. Army Cor