PeopleSmart Participant Workbook

It′s Smart to be PeopleSmart!
Are you ready to learn how to bring out the best in yourself, in your colleagues, customers, direct reports, and bosses? When respect and interpersonal savvy is present in our work relationships, we do more than make people feel good. We enhance personal and organizational performance. Customers are more likely to return to companies that treat them well. Cohesive teams are more productive. And, if you have strong people skills you are more likely to succeed—and be truly valued as an employee.
The PeopleSmart Workshop will help youListen carefully, read body language, and interpret behaviorsCommunicate clearly and conciselySpeak up about your needsMotivate othersGive and receive helpful feedbackResolve conflictsCollaborate effectivelyChange old, ineffective patterns
Praise for PeopleSmart
"Time and again, business success comes back to how people relate to each other. That′s why BMW, for the past three years, has been conducting PeopleSmart seminars with great results for its leaders and associates."
—Viki Macdonald, BMW Group University

Spis treści:
COURSE OBJECTIVES.
MODULE 1: WORKING PEOPLESMART.
MODULE 2: UNDERSTANDING PEOPLE.
MODULE 3: EXPRESSING YOURSELF CLEARLY.
MODULE 4: ASSERTING YOUR NEEDS.
MODULE 5: EXCHANGING FEEDBACK.
MODULE 6: INFLUENCING OTHERS.
MODULE 7: RESOLVING CONFLICT.
MODULE 8: BEING A TEAM PLAYER.
MODULE 9: SHIFTING GEARS.
MODULE 10: PEOPLESMART DAY–BY–DAY.

Nota biograficzna:
Mel Silberman is president of Active Training, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation.
Freda Hansburg is vice–president of Active Training. Silberman and Hansburg are the authors of PeopleSmart: Developing Your Interpersonal Intelligence.

Okładk a tylna:
It′s Smart to be PeopleSmart!
Are you ready to learn how to bring out the best in yourself, in your colleagues, customers, direct reports, and bosses? When respect and interpersonal savvy is present in our work relationships, we do more than make people feel good. We enhance personal and organizational performance. Customers are more likely to return to companies that treat them well. Cohesive teams are more productive. And, if you have strong people skills you are more likely to succeed—and be truly valued as an employee.
The PeopleSmart Workshop will help youListen carefully, read body language, and interpret behaviorsCommunicate clearly and conciselySpeak up about your needsMotivate othersGive and receive helpful feedbackResolve conflictsCollaborate effectivelyChange old, ineffective patterns
Praise for PeopleSmart
"Time and again, business success comes back to how people relate to each other. That′s why BMW, for the past three years, has been conducting PeopleSmart seminars with great results for its leaders and associates."
—Viki Macdonald, BMW Group University