Lunch and Learn: Creative and Easy–to–Use Activities for Teams and Work Groups

Lunch and Learn
In a stress–filled, fast–paced, constantly changing workplace it is becoming a real challenge to provide all the training and development employees need to perform at their best. Shorter, focused, on–the–job training can help alleviate the problem.
Lunch and Learn is filled with ready–to–use activities designed for full–time trainers, managers, team leaders, supervisors, and anyone else who acts as a trainer within their organization. The activities are on–the–job learning sessions that explore targeted topics relevant to almost any team or group. Each of the 25 sessions is a short 55–minute learning experience that is based on the best principles of discussion and reflection, creative thinking, problem solving, and action planning. All the book′s activities are organized in a step–by–step fashion and include everything a session leader needs to conduct a successful learning event, from discussion starters and activity handouts through suggestions for wrapping up the session.
Lunch and Learn is the ideal resource for employees who need to solve problems and learn while at work and for businesses with limited training budgets that need to support employee learning. The book also provides helpful guidance on planning, implementing, and evaluating a training session including suggestions for promoting the session, gathering supplies, and follow–up steps.

Spis treści:
Introduction: Getting the Most from This Resource.
COMMUNICATION.
1. e–Communication.
2. Feedback.
3. Information.
4. Listening.
CUSTOMER SERVICE.
5. Customer Differentiation.
6. Customer Expectations.
7. Customer Satisfaction.
8. Customer Service Training.
9. Customer Training.
PERFORMANCE.
10. Change.
11. Ethics.
12. Goals.
13. Priorities.
14. Recognition and Rewards.
PRO BLEM SOLVING.
15. Conflict Management.
16. Creativity.
17. Self–Directed Learning.
18. Time Management.
19. Valuing Differences.
TEAMS.
20. Alignment.
21. Building a Team.
22. Needs of Team Members.
23. Strategies of Teamwork.
24. Team Resources.
25. Team Vision.
About the Author.

Nota biograficzna:
Carolyn Nilson is a recognized expert in the field of training. Her professional background includes roles in executive, management, consulting, and organizational development. A prolific writer, Nilson is the author of more than 30 books on the topic of training.

Okładka tylna:
Lunch and Learn
In a stress–filled, fast–paced, constantly changing workplace it is becoming a real challenge to provide all the training and development employees need to perform at their best. Shorter, focused, on–the–job training can help alleviate the problem.
Lunch and Learn is filled with ready–to–use activities designed for full–time trainers, managers, team leaders, supervisors, and anyone else who acts as a trainer within their organization. The activities are on–the–job learning sessions that explore targeted topics relevant to almost any team or group. Each of the 25 sessions is a short 55–minute learning experience that is based on the best principles of discussion and reflection, creative thinking, problem solving, and action planning. All the book′s activities are organized in a step–by–step fashion and include everything a session leader needs to conduct a successful learning event, from discussion starters and activity handouts through suggestions for wrapping up the session.
Lunch and Learn is the ideal resource for employees who need to solve problems and learn while at work and for businesses with limited training budgets that need to support employee learning. The book also provides helpful guidance on planning, implementing, and evaluating a training session including suggestions for promoting the session, gathering supplies, and follow–up steps.