The Reinventing Government Workbook: Introducing Frontline Employees to Reinvention

From the best–selling author of Reinventing Government a workshop that charts a new course for those who are searching for ways to make our government better.
Take part in the reinvention revolution that is changing the way government works. This workbook brings the ideas of Reinventing Government to life by helping you understand and apply the ten principles of reinventing government.
This workbook offers you:
Guidance on developing innovative and better ways of conducting public business
Tools and techniques to increase the effectiveness of your organization
Examples of successful governments that are reinventing themselves today
Designed for use in federal, state and local government, the material includes exercises, brain teasers, and discussion items to create an interactive, involving learning environment.

Spis treści:
Introduction.
Module I: Clarifying Your Purpose.
Principle 1. Customer–Driven Government: Meeting the Needs of the Customer, Not the Bureaucracy.
Principle 2. Mission–Driven Government: Transforming Rule–Driven Organizations.
Principle 3. Anticipatory Government: Prevention Rather Than Cure.
Module II: Enhancing Your Performance.
Principle 4. Results–Oriented Government: Buying Outcomes Rather Than Inputs.
Principle 5. Competitive Government: Injecting Competition into Service Delivery.
Principle 6. Enterprising Government: Earning Rather Than Spending.
Module III: Shifting Your Locus of Control.
Principle 7. Decentralized Government: From Hierarchy to Participation and Teamwork.
Principle 8. Community–Owned Government: Empowering Rather Than Serving.
Module IV: Increasing Your Leverage.
Principle 9. Catalytic Government: Steering Rather Than Rowing.
Principle 10. Market–Oriented Government: Leveraging Change Through the Market.

Nota biograficzna:
DAVID OSBORNE is a managing partner o f the Public Strategies Group, a consulting firm that helps public organizations develop and implement long–term change strategies. He is the author or co–author of three books: Banishing Bureaucracy: The Five Strategies For Reinventing Government (1997), Reinventing Government (1992), and Laboratories of Democracy (1988). VICTOR COLON RIVERA is the founder and president of VCR–OI Consulting Group, Inc., and a partner of Outplacement International, Inc. He is a former southwestern regional human resource manager for Westinghouse Electric and director of personnel for the New York City Board of Education.

Okładka tylna:
From the best–selling author of Reinventing Government a workshop that charts a new course for those who are searching for ways to make our government better.
Take part in the reinvention revolution that is changing the way government works. This workbook brings the ideas of Reinventing Government to life by helping you understand and apply the ten principles of reinventing government.
This workbook offers you:
Guidance on developing innovative and better ways of conducting public business
Tools and techniques to increase the effectiveness of your organization
Examples of successful governments that are reinventing themselves today
Designed for use in federal, state and local government, the material includes exercises, brain teasers, and discussion items to create an interactive, involving learning environment.